Client Care Coordinator for Therapy Group Practice

Thrive for the People is a specialty group therapy practice in Seattle serving individuals and couples. We are seeking a warm, organized, and people-oriented Client Care Coordinator to be the first point of contact for prospective clients and support the day-to-day operations of our growing practice. In this pivotal role, you will serve as a vital link between potential clients and our talented therapists, ensuring that each individual receives the support and guidance they need to embark on their journey toward improved mental health and well-being. We're seeking someone who can consistently support the team during afternoon hours, from 2:00 PM to 6:00 PM Pacific Time. The ideal candidate will possess a solid foundation of clinical knowledge, which will enable them to understand the unique needs of our clients and facilitate the best possible matches with our therapists. Exceptional communication skills are essential. The ideal candidate is warm and relational while also being confident, direct, and boundaried. They can navigate difficult conversations with professionalism, communicate expectations clearly, and maintain healthy boundaries with both clients and team members. Key Responsibilities: Client Inquiries Management: Act as the first point of contact for potential clients, addressing their inquiries with professionalism and care. Complete phone consultations. Provide detailed information about our services, therapists, and the therapeutic process to help clients make informed decisions. Scheduling Sessions and Setting Up Clinical Record: Coordinate and manage the scheduling of intake sessions. Send paperwork and set up the electronic health record for clients that meets confidentiality and compliance standards. Collaboration with Therapists: Work closely with our team of therapists to understand their specialties and availability, facilitating effective communication and collaboration to ensure clients receive the highest quality of care. Resource Provision: Provide clients with information about additional resources, referrals and community support services as needed. Continuous Improvement: Participate in ongoing training and professional development opportunities to enhance your understanding of mental health practices and improve service delivery. Share insights and suggestions for improving client care processes within the organization. Qualifications: - A background in mental health, psychology, social work, or a related field is preferred, providing you with a foundational understanding of therapeutic principles and practices. - HIPAA training - Strong interpersonal skills and the ability to connect with clients and team members from diverse backgrounds, exhibiting empathy and respect. - Ability to give to and receive feedback from team members. - Excellent organizational skills and attention to detail, enabling you to manage multiple tasks and priorities effectively in a fast-paced environment. - Proficiency in using scheduling software and client management systems, as well as computer skills for data entry and communication.