Client Services Manager | Digital Marketing Agency Leadership

We’re an established U.S. digital marketing agency looking for an experienced Client Services Manager to lead our Account Managers and Program Managers. Learn more about our culture: https://www.fannit.com/careers/ This is a long-term leadership opportunity for someone who knows how to create an exceptional client experience, develop strong teams, and build systems that allow an agency to scale. You will own what happens after the sale - ensuring clients receive proactive communication, work is delivered on time, problems are addressed quickly, and our team has the accountability and support needed to perform well. ### What You’ll Own * Lead and develop Account Managers and Program Managers * Monitor client satisfaction, retention, and account health * Ensure work is delivered on time and within scope * Resolve client escalations and delivery challenges * Manage team workload, capacity, and accountability * Improve client-service systems and operating processes * Give leadership clear visibility into client health and delivery performance ### You May Be a Strong Fit If You Have * Experience leading client-service or delivery teams * A background in digital marketing agencies, account management, project management, or operations * Strong communication, organization, and decision-making skills * Confidence holding people accountable while helping them succeed * The ability to remain calm and solve problems under pressure * A process-oriented, continuous-improvement mindset * Availability during North American business hours You do not need to personally perform every marketing service, but you should understand how SEO, Paid Ads, Content, and Web teams work together to produce results for clients. ### Growth Opportunity We want someone who can grow into a larger leadership role as the company grows. Advancement will be based on leadership, client retention, team performance, operational improvement, and the level of responsibility you can successfully own. ### How to Apply Submit a Loom video of three minutes or less answering: 1. What client-service or delivery teams have you led? 2. Why does this role fit what you want next? Applications without a Loom video will not be considered.