Client Success Account Manager

Client Account Manager / Client Success Director Job Type: Full-time Monthly Salary Range: $1000 - $2000/mo dependng on experience About Us: Appliance Marketing Pros is a performance-driven marketing agency specializing in SEO, PPC, and website builds for home service businesses. We move fast, stay lean, and are laser-focused on generating real growth for our clients. We are looking for a Client Account Manager to own the client journey, from consultative sales (led by our Founder) through recruitment delivery, onboarding, retention, and upsells, to overall client success. This role is critical to our growth strategy: allowing our founder to focus on closing new business while you work on delivery + retention. There will be step-up opportunities to define the function, help close deals, and work cross functionally with our awesome teammates. ABOUT YOU: Are you client-focused, proactive, and process-driven? Do you enjoy building order, systems, and consistency while managing multiple stakeholders? The right person will take ownership of client delivery, anticipate challenges, and maintain high client satisfaction. You will work cross-functionally with the CEO, Sales, and Operations to ensure a seamless, world-class experience for every client. RESPONSIBILITIES: Client Onboarding & Post-Sales Delivery Lead client kick-off calls to align expectations, define roles, and clarify hiring needs. Own the client experience immediately after engagement and deposit. Communicate the recruitment process step by step, including timelines, communication cadence, and deliverables. Coordinate with the Recruitment team to ensure sourcing and shortlisting begin promptly. Process Management Serve as the main point of contact between clients and internal teams. Ensure candidate shortlists are delivered, interviews are scheduled, and feedback is collected timely. Follow up persistently with clients to prevent delays while maintaining a professional, friendly tone. Coordinate offer extensions, pre-boarding paperwork, and candidate logistics. Client Success & Retention Conduct 30/60/90-day check-ins post-placement to ensure alignment and satisfaction. Monitor and escalate client issues before they become critical. Identify growth opportunities within accounts, including additional headcount or new roles. Oversee smooth onboarding with clients and internal operations. Internal Coordination & Process Improvement Align daily with operations teams on client priorities and feedback. Maintain accurate records in our internal project management system and CRM. Contribute to refining client-facing SOPs and playbooks. Requirements 2+ years of experience in Client Account Management, Marketing Agency Account Management, or B2B Customer Success. Proven ability to manage multiple clients and processes simultaneously. Exceptional written and verbal English communication skills (native/bilingual level). Comfortable using CRM/Collaboration tools (Google Workspace, Slack, Zoom). Ability to work full U.S. Central time zone reliably. Ability to work reliably and independently in a remote setting with minimal supervision. Preferred Requirements Experience managing clients for a digital marketing company. Familiarity with U.S. business culture, particularly home service businesses. Bonus: Experience with CRM integrations, scaling client delivery processes. Benefits We know work is more than just a paycheck, which is why we support work-life balance, well-being, and growth. Here’s what you can look forward to: Competitive Compensation – We recognize your skills and experience with a great compensation package. Regular Payday in USD – Twice per month, we send USD right to your bank account. Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. Promotions and Increases - Perform and earn more with raises, promotions, and scope increases. Application Question(s): Do you have experience working for a digital marketing agency? Experience: Account Manager/Client Success: 2 years (Preferred) Work Location: Remote