Client Success Manager — Outbound Agency (Western Timezone)

Hi there, we are looking for a Customer Success manager. Please let us know if this could be a good fit. About the Role We're an outbound agency looking for a warm, organized, people-first Client Success Manager to own our client relationships. You'll be the friendly face our clients interact with every week, making sure they feel heard, supported, and getting value. This is not a campaign strategy role. Our GTM team handles the technical campaign work. Your job is to keep clients happy, surface their feedback to the team, and spot opportunities to grow accounts. What You'll Do - Run weekly check-ins with each client in your book - Relay client feedback clearly and quickly to our campaign team - Spot upsell and expansion opportunities and act on them - Reduce churn by getting ahead of issues before they become problems - Generate referrals from happy clients - Keep client communication, notes, and follow-ups organized Who You Are - A genuinely friendly, positive communicator, clients should enjoy their calls with you - Organized enough to manage 20–50 client relationships without things slipping - Comfortable having upsell conversations naturally (not pushy) - Quick to respond, reliable, and proactive - Able to translate client feedback into clear notes for an internal team Required Experience - 3+ years in client success, account management, or similar role at an agency - Native or near-native English - Based in a US or European timezone - Comfortable on video calls and async messaging What You Don't Need - Deep outbound campaign knowledge, we'll teach you what you need - Experience with prospecting tools or campaign building - A sales background focused on new business acquisition KPIs - Client retention / churn reduction - Account expansion (upsells) - Client-generated referrals Logistics - Location: US or European timezone required - Commitment: Discussed during interview How to Apply In your proposal, please share: - Your previous agency CS experience - Your timezone and typical working hours - A short example of a time you turned a frustrated client around or generated an upsell Thank you for your time, we're looking forward to hearing from you!