Technical Client Success Manager — B2B Lead Gen / GTM Agency

Hi there, we’re looking for a technical Client Success Manager to manage B2B client relationships for our outbound lead generation agency. This role is the bridge between our GTM specialists and our clients. Our internal team handles campaign strategy, lead sourcing, copy, tooling, and execution. Your job is to understand what is happening inside the campaigns, translate that into clear client communication, and make sure clients always feel informed, supported, and confident. About the Role We work with B2B clients on outbound lead generation campaigns. Clients need regular updates on campaign performance, what is being tested, what is working, and what the next steps are. You do not need to be the person building every campaign, but you do need to understand GTM, outbound, and B2B sales well enough to explain results clearly and ask the right questions internally. What You’ll Do - Run weekly or bi-weekly client check-ins - Review campaign progress with our GTM specialists - Explain campaign updates, performance, and next steps to clients - Translate client feedback into clear internal tasks - Keep client notes, action items, and follow-ups organized - Spot risks early when a client is confused, unhappy, or needs more attention - Identify upsell, expansion, and referral opportunities where relevant Who You Are - You have experience working with B2B clients - You understand GTM, outbound, lead generation, or sales development - You can speak confidently about campaign performance, targeting, messaging, reply rates, and booked calls - You are organized, proactive, and good at keeping clients updated - You can simplify technical campaign updates into clear, client-friendly communication - You are comfortable being the connector between clients and an internal delivery team Required Experience - 2+ years in client success, account management, project management, or operations - Experience with B2B, SaaS, outbound, lead gen, or GTM teams - Strong written and spoken English - Comfortable with client calls and async communication - US or European timezone preferred Nice to Have - Experience with tools like HubSpot, Apollo, Smartlead, Instantly, Clay, HeyReach, LinkedIn Sales Navigator, or similar - Experience managing lead generation or outbound campaigns - Agency experience This Role Is Not For You If - You only have general customer support experience - You are not familiar with B2B sales or lead generation - You are uncomfortable discussing campaign performance with clients - You need everything to be fully scripted before communicating with clients To Apply Please include: - Your experience with B2B clients or GTM/outbound campaigns - Tools or campaign types you have worked with Looking forward to hearing from you.