Client Support & Operations Assistant

Virtual Assistant** House Cleaning Company Emily's Maids is looking for a proactive, organized, and detail-oriented Virtual Assistant to support our daily cleaning team operations. In this role, you'll help ensure our schedules run smoothly by coordinating cleaners, assisting clients, and keeping our operations on track. **Key Responsibilities:** * Dispatch and communicate with cleaning teams throughout the day. * Schedule, reschedule, and confirm appointments. * Respond to client inquiries and resolve service-related concerns professionally. * Monitor service quality and follow up on customer satisfaction. * Update booking systems, customer notes, and internal records. * Coordinate with the operations team to ensure appointments are completed efficiently. * Handle general administrative tasks and support day-to-day business operations. **Qualifications:** * Excellent written and verbal communication skills in English and Spanish. * Strong organizational and multitasking abilities. * Previous experience in customer service, operations, dispatching, or administrative support. * Sales experience is a plus. * Experience in the residential cleaning industry is a plus. * Comfortable using online scheduling tools, CRMs, and Google Workspace. * Ability to work independently, solve problems, and manage multiple priorities. * Must have your own computer, headset, and a quiet, professional work environment. * Reliable high-speed internet connection and dependable power. Application Instructions: As part of the application process, please submit a 2 - 3 minute Loom video, introducing yourself. Tell us: * A brief overview of your work experience. * Anything you think we should know about you and why you'd be a great fit for this role. We're looking for someone dependable, who takes initiative, communicates professionally, and genuinely enjoys helping both customers and team members succeed.