Community Creator & Moderator

Community Creator & Moderator (Facebook Communities) Remote | Full-Time or Part-Time About DIALD: DIALD is a fast-growing eCommerce agency that partners with brands to help them grow. We combine creative strategy, customer insights, and performance data to help eCommerce businesses build stronger relationships with their customers. From developing creative direction to building engaged online communities, our goal is to help brands create loyal audiences that drive long-term growth. As we continue to expand, we're looking for someone who is passionate about community building and knows how to create engaging online spaces where customers genuinely enjoy participating. About the Role: We're looking for a Community Creator & Moderator to build, grow, and manage Facebook communities for our clients. This isn't simply a moderation role. You'll be responsible for creating conversations, encouraging engagement, welcoming new members, keeping discussions active, and fostering communities that people actually want to be part of. You'll work closely with our creative and marketing teams to understand each brand's voice, identify customer insights, and develop content that encourages meaningful interaction. If you enjoy building communities from the ground up and understand that engagement is about creating relationships—not just posting content—we'd love to hear from you. Responsibilities: Build, manage, and grow Facebook and Discord communities for multiple brands Create engaging daily posts, polls, and conversation starters Welcome new members and encourage participation Moderate discussions while maintaining a positive community environment Remove spam and enforce community guidelines Respond to comments and questions in a friendly, professional manner Encourage members to share stories, photos, videos, and experiences Identify trends, common questions, and customer feedback Collaborate with our creative and marketing teams on community strategies Report community insights and engagement metrics Help increase member participation, retention, and overall community growth We're Looking For Someone Who: Has experience managing Facebook Groups or online communities Has excellent written English communication skills Is creative, organized, and proactive Knows how to create conversations—not just content Understands what makes online communities active and engaging Is comfortable working independently while collaborating with a remote team Pays close attention to detail Is comfortable using Facebook, Google Workspace, ChatGPT, and other online collaboration tools Bonus Qualifications: Experience with User-Generated Content (UGC) Social media management experience Copywriting experience Canva or basic graphic design skills Experience working with eCommerce brands or digital marketing agencies Familiarity with community growth and engagement strategies What We Offer: Fully remote position Competitive compensation based on experience Opportunity to work with a fast-growing eCommerce agency Exposure to multiple brands and industries A collaborative, supportive team environment Clear opportunities for career growth as DIALD continues to expand How to Apply: Please include: A brief introduction about yourself Your experience managing online communities or Facebook Groups Examples of communities or social media accounts you've managed (if available) Why you believe you'd be a great fit for this role Your availability Your hourly rate or salary expectations