Community Engagement & Retention Manager — Skool (Trading Community, 250 members)

I run a paid trading community on Skool with ~250 members. I run a live session every weekday morning, I create all the educational content, and I do 1-on-1 onboarding calls. What I can't do is keep the community buzzing every single day — and right now, when I don't post, the feed goes silent. That's your job: keep the room alive, and make members feel connected to EACH OTHER, not just to me. This is NOT a content strategy role. You will never give trading advice, answer market questions, or create educational material. That's mine. You own energy, connection, and follow-up. WHAT YOU'LL OWN 1. KEEP THE FEED ALIVE (6 posts/week, none technical) - Polls ("How many contracts are you trading right now?") - Prompts before each session ("Who's showing up at 9:30? Drop a 🙋") - Celebrate member wins with their screenshots — make them feel seen - Weekly challenge standings - Friday digest, same time every week 2. CONNECT MEMBERS TO EACH OTHER - Pair every new member with an experienced one - Tag members to each other in comments when they have something in common - Turn our top members into recognized figures in the community, not just names on a leaderboard 3. COMMENT ON EVERY SINGLE MEMBER POST Not "good job" spam — real, warm, human reactions. On Skool this directly levels members up and unlocks content for them, so it matters more than it looks. 4. ONBOARDING FOLLOW-UP - DM every new member within 24h, proposing a specific time for their 1-on-1 call with me (template provided) - Public welcome post tagging them with one question they have to answer - Day 3: if they haven't booked or posted, follow up 5. RECOVER AT-RISK MEMBERS - Members whose card payment failed (templates provided per failure reason) - Members who've gone quiet - Flag to me anyone who mentions cancelling WHAT YOU'LL NEVER DO - Give trading advice or opinions on trades (social yes, technical no — if someone asks a market question, you pass it to me) - Create educational content - Improvise messages instead of using my templates REQUIREMENTS - Native-level written English. Warm and human, never corporate - Genuinely reliable — this only works if it happens daily - Latin America preferred (timezone overlap with US members) - Spanish is a plus (some members are Spanish-speaking) BIG PLUS - Hands-on Skool experience (owner, admin, moderator, or active member) - Customer success, community management, or retention background TERMS - $200/month flat, paid per deliverable: feed active daily, all new members contacted within 24h, weekly report - 2-week paid trial, then ongoing - You get your own moderator account (I never share logins) HOW I'LL MEASURE YOU Two numbers: 1. % of new members who complete their 1-on-1 call within 7 days 2. Number of posts made by MEMBERS per week (right now: almost zero) If members start posting to each other without me pushing, you're doing it right. TO APPLY — answer these three, briefly: 1. Have you used Skool? In what role, and what did you actually do there? 2. A member joined 4 days ago, hasn't posted, hasn't replied to the welcome message. Write the exact DM you'd send. (2-3 sentences) 3. A member posts a screenshot of a winning trade. Write your comment. (1-2 sentences — remember: no trading opinions) Applications that don't answer all three get ignored.