Community Manager and Ops Specialist

We are hiring a Community Manager and Ops Specialist to own the community management role end to end inside our fast-moving, high-touch online business. This is not a basic admin role, and it is not a role for someone who needs constant direction. We are looking for someone experienced, proactive, highly organized, and exceptionally detail-oriented who can take major operational and customer-facing responsibilities off the founder’s plate. This person will be responsible for overseeing the client and customer journey across our offers, programs, communities, and backend systems while also supporting the internal execution that keeps the business running smoothly. You should be someone who notices what others miss, thinks critically, solves problems quickly, and protects the integrity of the customer experience at every stage. You should be the kind of person who naturally says: “Here’s the issue, here’s what I already tried, and here’s my recommendation.” Not someone who says: “What do you want me to do?” If you thrive in digital business operations, online program support, launch logistics, customer experience, and cross-functional coordination, keep reading. What You’ll Own - You will own the customer experience function from end to end across the business. That includes: - Overseeing daily customer support and ensuring clients and leads receive a high-level, white-glove experience - Managing the client journey across programs, offers, and community touchpoints so nothing slips through the cracks - Supporting the founder by helping her stay organized, on task, and moving key priorities forward - Managing the founder’s calendar, scheduling, and client meeting coordination - Overseeing project management in ClickUp to keep the team aligned, on deadline, and moving toward business goals - Managing program support, including uploading videos, resources, and updates inside course platforms - Managing and responding in English inside our Facebook Group, Circle communities, and Slack channels - Overseeing event and program logistics, including setup and coordination for Zoom-based live events - Supporting live launches and evergreen funnels through backend execution and tech management - Loading emails into ConvertKit and managing segmentation and related email operations - Managing customer payment follow-up, dunning emails, and overdue invoice communication - Booking calls, managing follow-ups, and supporting lead communication and outreach - Collecting, organizing, and reporting on key business metrics across Google Analytics, SamCart, HoneyBook, ConvertKit, and social platforms - Managing backend tools and troubleshooting across platforms such as SamCart, ConvertKit, Circle, EasyWebinar, and similar systems - Supporting general business organization, including Google Drive, archived projects, inbox cleanup, email scrubs, and system upkeep - Creating Canva graphics and formatting documents as needed - Supporting mastermind and client program logistics, including Slack management and communication - Spotting issues early, thinking ahead, and solving problems before they become bigger issues Who We’re Looking For - We are looking for someone with strong real-world experience in online business operations, customer experience, launch support, and digital marketing systems. - The ideal candidate has a razor-sharp eye for detail and can catch a date, deadline, typo, broken link, missing step, or operational gap before it becomes a problem. You are highly resourceful, calm under pressure, and able to juggle multiple moving parts without losing the thread. - You do not need hand-holding. You do not wait around for basic direction. You know how to think critically, troubleshoot intelligently, and move things forward. - You also understand the world of online business. Funnels, launches, list building, conversion optimization, analytics, and customer journey strategy are not foreign to you. You are confident with tech, comfortable learning new systems quickly, and capable of supporting both evergreen and live launch models. This role requires someone who is equally comfortable handling high-level thinking and mundane execution. Some days you may be managing client experience strategy and fixing a backend issue. Other days you may be formatting documents, setting up Zoom events, following up on payments, or organizing systems. You need to be the kind of person who brings excellence to all of it.