Content and Operations Manager

Operations & Growth Coordinator (GoHighLevel, Content, Funnels & Marketing Operations) Part-Time (20–30 Hours/Week) Remote Long-Term Opportunity About Us We are a fast-growing relationship education company led by Dr. Annelisa MacBean, Ph.D., creator of Fluid Intimacy™. Our mission is to help individuals and couples break painful relational patterns, build emotional safety, and create deeper, healthier connections. We have built a robust ecosystem that includes: • Online courses • Coaching programs • Community membership • Lead generation funnels • Email marketing • Social media content • Blog content • Live events • Consulting services We are seeking a highly organized, detail-oriented Operations & Growth Coordinator to become the operational backbone of our business. This is not a typical virtual assistant role. We are looking for someone who loves systems, workflows, automation, organization, and continuous improvement. The ideal candidate will eventually become a trusted operational partner responsible for ensuring the business runs smoothly while leadership focuses on content creation, teaching, growth, and client work. Position Overview You will oversee and coordinate the daily operational flow of our business across: • GoHighLevel • Email marketing • Content publishing • Social media operations • Customer support • Community management • Project management • Reporting and analytics Your role is to ensure that systems work, content gets published, customers receive support, and nothing falls through the cracks. Primary Responsibilities 1. Content Operations Coordinate and manage content production workflows. Responsibilities include: • Maintain content calendar • Coordinate publishing schedules • Organize content assets • Manage Google Drive folders • Upload and schedule content • Coordinate with editors and contractors • Track publishing deadlines • Monitor content performance Platforms include: • Instagram • Facebook • TikTok • YouTube • LinkedIn 2. GoHighLevel Operations Manage and support our GoHighLevel ecosystem. Responsibilities include: • Monitor workflows • Test automations • Troubleshoot issues • Maintain funnels • Update forms • Manage tags • Maintain calendars • QA customer journeys • Monitor lead capture processes You do not need to build every workflow from scratch, but you must understand how they function and be capable of troubleshooting and improving them. 3. Email Marketing Operations Support all email marketing activities. Responsibilities include: • Schedule email campaigns • Format newsletters • Build broadcasts • Segment audiences • Manage tagging systems • Track performance metrics • Monitor deliverability • Test automations 4. Customer Success & Support Provide excellent customer experience. Responsibilities include: • Respond to customer inquiries • Resolve login issues • Handle account questions • Manage support requests • Coordinate refunds when needed • Escalate complex issues Our goal is for leadership to spend very little time handling routine support requests. 5. Community Operations Support our online community. Responsibilities include: • Approve members • Moderate discussions • Monitor engagement • Support live events • Answer basic questions • Escalate member concerns 6. Project Management Coordinate projects across the organization. Responsibilities include: • Track deadlines • Manage task assignments • Follow up on deliverables • Document processes • Create SOPs • Improve workflows • Maintain project boards Preferred systems: • ClickUp • Asana • Trello • Monday.com 7. Reporting & Analytics Provide weekly visibility into business performance. Track and report: • Leads generated • Funnel conversions • Email metrics • Sales metrics • Social media growth • Community growth • Customer support trends You should enjoy turning data into actionable insights. Required Skills Must Have • Strong organizational skills • Excellent written English • Project management experience • CRM experience • Customer support experience • Email marketing experience • Process documentation experience • Attention to detail • Ability to work independently Strongly Preferred • GoHighLevel experience • Zapier experience • Make.com experience • Canva experience • Social media scheduling tools • Funnel management experience • Marketing operations experience Nice to Have • Descript • WordPress • SEO experience • Course platform experience • Community management experience • Video production workflows Personality Traits We Value You may be a great fit if: • You love organization • You enjoy creating order from complexity • You think in systems • You proactively solve problems • You catch details others miss • You enjoy improving processes • You communicate clearly • You take ownership of outcomes You are probably NOT a fit if: • You require constant supervision • You dislike detailed work • You wait for instructions instead of taking initiative • You struggle with technology Success After 90 Days The right person will: • Own content scheduling • Manage customer support • Maintain operational systems • Monitor GoHighLevel workflows • Track KPIs weekly • Document processes • Identify inefficiencies • Reduce the founders' operational workload significantly Hours & Compensation Initial Commitment: 20–30 hours per week Potential Growth: This role is expected to grow into a long-term leadership position for the right candidate. Compensation: Please submit your hourly rate along with examples of relevant experience. How to Apply Please answer the following: 1. Describe your experience with GoHighLevel. 2. Describe the most complex automation or workflow you have managed. 3. What project management systems have you used? 4. Have you supported a content-based business before? 5. Tell us about a process you improved that saved significant time. 6. Why are you interested in this role? 7. What is your availability each week? Please begin your application with the phrase: "I love creating order from complexity." This helps us identify candidates who pay attention to detail.