Controller/ Revenue Operations

About the Role: RVP by Utility Valet is a resident services platform that negotiates volume-based rates with best-in-class vendors (tenant liability insurance, on-demand pest control, air filter delivery, internet, utility concierge, credit reporting, and resident offers) and resells bundled service packages to property management companies and asset owners, who in turn offer them to residents. We're hiring a Revenue Operations Manager to own the billing engine that sits at the center of this business: reconciling different vendors' billing formats into accurate, unified monthly invoices for each property management client — and making sure the money moves correctly in both directions. The Core Challenge You'll Own: Our various services are supplied by multiple vendors, each with its own billing structure — some invoice all our clients in one combined statement, others break clients out individually. None of these are flat subscriptions: nearly every service is priced off the actual number of homes enrolled in that service in the prior month, and enrollment volumes differ service-by-service, even for the same client. Meanwhile, our clients want one clean, consolidated invoice per month accurately charging them for the services they’ve selected for their residents. You will be the person who makes that translation happen — accurately, on time, every month. Key Responsibilities • Deconstruct vendor bills. Collect and parse monthly billing data from all six vendors, whether combined or client-by-client, and translate it into per-client, per-service detail. • Reconstitute client invoices. Rebuild each property management client's data into a single, correct monthly invoice covering exactly the services they've enrolled in, on a consistent monthly time series. • Validate enrollment counts. Cross-check billed volumes against each client's property management system (e.g., AppFolio, Yardi, Buildium, Rentvine) to confirm the number of homes actually enrolled in each service matches what's being billed — service by service, since volumes can differ across services for the same client. • Own the invoicing cycle. Generate and send accurate monthly invoices to property management clients; track payment status and proactively follow up on late or missed payments; we’ve got software and tools that help you do this. • Manage vendor payables. Ensure all six vendors are paid accurately and on time based on reconciled volumes. • Build the system, not just run it. Identify recurring discrepancies, standardize reconciliation processes, and build tools/templates (spreadsheets, light automation, or software) that reduce manual effort and error over time. • Be the point of escalation for billing disputes from both clients and vendors, resolving discrepancies with clear documentation. What We're Looking For • 3+ years in revenue operations, billing/invoicing, accounting, or financial operations, ideally in a company reselling or aggregating third-party services • Advanced Excel/Google Sheets skills (pivot tables, lookups, multi-source reconciliation); comfort building or maintaining basic automation is a plus • High tolerance for detail-heavy, multi-source reconciliation work — this role lives in the mess between six vendor formats and dozens of client accounts • Experience with property management systems (AppFolio, Buildium, Rentvine, or similar) a strong plus • Strong written communication for client-facing invoicing and payment follow-up • Comfortable owning a process end-to-end with minimal oversight, and proposing process improvements rather than just executing the status quo Reporting: Reports directly to the Utility Valet/RVP leadership team.