Customer Care Specialist

We are looking for a proactive, organized, and customer-oriented Customer Care Specialist & Administrative Assistant to join the Luxurbe team. This role combines excellent customer service with administrative support to ensure smooth daily operations and an outstanding guest experience. Key Responsibilities * Provide professional customer support via email, phone, WhatsApp, and online booking platforms. * Manage reservations, modifications, cancellations, and special customer requests. * Assist guests before, during, and after their tours, ensuring a premium customer experience. * Coordinate with tour leaders, drivers, and the operations team to ensure efficient service delivery. * Monitor daily bookings and operational schedules. * Handle administrative tasks, including document management, invoicing support, data entry, and filing. * Maintain accurate customer records and internal databases. * Support the finance and management teams with general administrative activities. * Respond to reviews and customer feedback in a professional manner. * Assist in resolving operational issues quickly and effectively. * Collaborate with different departments to improve internal processes and customer satisfaction. Requirements * Excellent written and spoken English- Italian (additional languages are a plus). * Strong communication and interpersonal skills. * Excellent organizational skills and attention to detail. * Ability to multitask and work under pressure. * Customer-focused attitude with strong problem-solving abilities. * Good knowledge of Microsoft Office (Excel, Word, Outlook) and Google Workspace. * Experience with booking systems, CRM software, or tourism platforms is considered an advantage. * Previous experience in customer service, hospitality, tourism, or administration is preferred. Personal Qualities * Professional and positive attitude. * Reliable and highly organized. * Ability to work independently and as part of a team. * Flexible and adaptable in a fast-paced environment. * Strong sense of responsibility and confidentiality. * Passion for hospitality and delivering exceptional customer experiences. What We Offer * Opportunity to work in one of Rome’s leading premium tourism companies. * Dynamic, international, and fast-growing work environment. * Professional development and training opportunities. * Supportive and collaborative team culture. * Career growth opportunities within the company.