Customer Experience Research Specialist (USA Only)

We are seeking a detail-oriented freelancer to assist with customer experience research projects. Your role will involve contacting businesses, gathering information about their services and customer experience, and documenting your findings in a structured format. Responsibilities Contact businesses by phone during business hours Ask questions regarding services, availability, pricing, and customer support Gather information in a professional and courteous manner Record and organize findings in spreadsheets or reporting templates Submit completed reports and updates Requirements Must be located in the United States Excellent verbal and written English skills Professional phone communication skills Strong attention to detail Comfortable conducting phone-based research Reliable internet connection Compensation Hourly contract through Upwork Paid for calls, research, documentation, and reporting Potential for long-term collaboration Schedule Flexible work schedule Part-time hours available Additional assignments may become available based on project needs Preferred Experience Customer Service Market Research Administrative Support Virtual Assistance Data Entry Call Center Experience How to Apply Please provide: Your location Weekly availability Relevant experience Experience with phone communication or research projects We are looking for dependable professionals who can accurately gather information, maintain organized records, and contribute to ongoing research initiatives.