Customer Experience Specialist (Remote)

Customer Experience Specialist (Remote) We’re looking for a professional, friendly, and detail-oriented Customer Experience Specialist to join our team. Your primary responsibility will be following up with individuals who have already been matched with legal representation through our platform. These are not cold sales calls. You’ll simply be conducting short customer experience surveys, documenting feedback, and helping us improve our service. Responsibilities * Call a daily list of claimants provided by our team (10-15) * Conduct a 1-2 minute customer experience survey. * Record responses accurately in our CRM. * Ask about their experience with the law firm they retained and our service * Identify which law firm they ultimately signed with (if they are willing to share). * Request an honest Google review when appropriate. * Flag any complaints or unusual situations for management. * Maintain professionalism and empathy on every call. Requirements * Excellent spoken English. * Friendly and professional phone presence. * Strong attention to detail. * Reliable internet connection and quiet work environment. * Experience with CRM systems is a plus. * Customer service or call center experience preferred. What We’re Looking For We’re not looking for someone who simply reads a script. We’re looking for someone who can build rapport quickly, make callers feel comfortable, and accurately document conversations. This is a long-term opportunity with room to grow into additional customer experience, quality assurance, and research responsibilities as our company expands. To Apply Please include: * A short introduction about yourself. * Your customer service or phone experience. * Your availability each week. * A short voice recording introducing yourself (preferred). We’re looking to hire immediately.