Customer Service-Outbound Caller

Location: Remote (Willing to work Central Time hours) Employment Type: Full-Time Schedule: Monday–Friday, standard business hours (Central Time) About the Role We are seeking a motivated and personable Outbound Caller to join our remote team. In this role, you will be the voice of our company — proactively reaching out to customers and prospects via outbound calls. This is a great opportunity for someone who thrives on clear communication, enjoys problem-solving, and is comfortable working independently in a home-office environment. All working hours are aligned to Central Time (CT), regardless of the employee's physical location. Key Responsibilities • Make outbound calls to customers, leads, or prospects for follow-ups, appointment setting. • Answer inbound customer calls, emails, and/or chats promptly and professionally • Resolve customer complaints and issues with empathy and efficiency, escalating when necessary • Maintain detailed and accurate records of customer interactions in the CRM/call tracking system • Meet or exceed daily/weekly call volume, quality, and conversion targets • Follow call scripts and quality assurance guidelines while adapting tone to fit each customer • Identify recurring customer issues and report trends to management • Maintain up-to-date knowledge of company products, promotions, and policies • Collaborate with team members and supervisors during virtual meetings and training sessions Required Qualifications • High school diploma or equivalent (required); some college coursework preferred • 1- 2+ year of experience in customer service, call center, telemarketing, or outbound sales • Excellent English verbal and written communication skills • Strong phone etiquette and active listening skills • Comfortable making high-volume outbound calls daily • Basic computer proficiency (CRM systems, email, spreadsheets, VoIP/softphone tools) • Ability to work independently and stay self-motivated in a remote setting • Reliable internet connection (minimum 25 Mbps download / 5 Mbps upload recommended) and a quiet, distraction-free workspace • Must be available to work Central Time business hours Preferred Qualifications • Experience with CRM platforms (e.g., Salesforce, HubSpot, Zendesk, Five9) • Bilingual (English/Spanish) a plus • Prior experience in a KPI-driven or metrics-based call environment • Sales or upselling experience Equipment Requirements • Personal computer or laptop (company software will be provided/installed) • Wired headset with noise cancellation • Stable, high-speed internet connection • Quiet home workspace free from background noise during calls