Customer Service Representative / Travel Agent Trainee – Hybrid Role

ASN is looking for a friendly, dependable, and professional Customer Service Representative who is interested in training into a Travel Agent role. You will begin by answering and making customer calls, helping customers with general questions, documenting conversations, and directing requests to the correct team member. As you become comfortable with our company, services, and processes, we will train you to assist customers with travel planning and grow into a travel agent position. This is a great opportunity for someone who already has strong customer service skills and wants to build a career in the travel industry. Responsibilities- Answer incoming customer calls in a professional and friendly manner. Make outbound calls when follow-up is needed. Respond to customer questions and provide clear, accurate information. Document customer conversations and follow-up items. Route more complex requests to the appropriate team member. Learn ASN’s customer service procedures and travel services. Complete travel agent training while working in the customer service role. Gradually assist customers with travel inquiries, planning, and reservations as training progresses. Maintain a positive attitude and provide an excellent customer experience. What We’re Looking For- Previous customer service or call-center experience is preferred. Strong verbal and written communication skills. A clear, confident, and friendly phone presence. Dependability, patience, and attention to detail. Comfortable learning new systems and following established processes. Able to stay organized and manage customer follow-ups. Genuine interest in travel and becoming a trained travel agent. Ability to work independently while communicating regularly with the ASN team. What We Offer- On-the-job training for the travel agent role. A clear opportunity to grow from customer service into travel sales and support. Ongoing guidance from the ASN team. A long-term opportunity for the right person. A hybrid position that combines customer service responsibilities with professional travel training. How to Apply- Please include a short introduction and answer the following questions: What customer service or phone-based experience do you have? Why are you interested in becoming a travel agent? What hours and days are you available? Do you have a quiet workspace, a dependable computer, and reliable internet service? Please provide a short example of how you handled a difficult or frustrated customer. We are looking for someone who is professional, coachable, dependable, and excited to grow with ASN.