Customer Service / Support Specialist (High-Volume, Fast-Paced)

Customer Service / Support Specialist (High-Volume, Fast-Paced) Job Type: Contract / Remote Hours: Flexible — Multiple Shifts Available Platform: Primarily macOS (OSX) About Our Business We operate a CPR training and certification business that provides automated AHA RQI CPR Carts in multiple office locations. These carts allow students to complete American Heart Association (AHA) CPR and BLS certifications through a self-guided, technology-driven experience. Students visit our offices, use the CPR cart for hands-on skills testing, and receive remote or live assistance when needed. Our support team plays a critical role in ensuring students have a smooth, stress-free certification experience. We are a 24/7 operation, supporting students across different locations and time zones. Overview We are seeking strong, experienced Customer Service / Support Specialists to handle a high volume of inbound and outbound phone calls, emails, and live chats. This role supports customers and students using the automated AHA RQI CPR Cart system across multiple office locations. This is a fast-paced position requiring excellent communication skills, strong technical ability, and comfort multitasking in a high-demand environment. We are hiring for all shifts and all time zones. Responsibilities Handle high-volume inbound and outbound phone calls Send and respond to inbound and outbound emails and live chats Proactively contact students regarding scheduling, issues, and follow-ups Provide real-time guidance and troubleshooting for students using the AHA RQI CPR Cart Access and monitor Ring camera systems in each office to visually assist students using the CPR cart Work closely with internal team members to resolve technical or scheduling issues Update internal databases, CRM systems, and support logs Reschedule clients and confirm appointments Retrieve, verify, and manage client data accurately Maintain clear and detailed documentation of all interactions Requirements Proven experience in customer service, call center, or technical support Comfortable handling high-volume inbound and outbound communication Strong verbal and written communication skills Strong computer skills with experience using: CRM systems Spreadsheets (Google Sheets / Excel) Ability to multitask and stay organized in a fast-paced environment Detail-oriented, reliable, and professional Ability to work independently and collaboratively Comfortable working primarily on macOS (OSX) systems Preferred Qualifications Experience supporting: Automated kiosks, carts, or self-service systems Scheduling and appointment-based businesses Ring or similar camera monitoring systems Familiarity with CPR, BLS, healthcare training, or certification environments is a plus Availability to work nights, weekends, and/or holidays is a plus Why Work With Us 24/7 operation with flexible scheduling Opportunities across all shifts and global time zones Long-term opportunity for the right candidate Consistent workload with steady demand Supportive, team-oriented environment Opportunity to grow with an expanding CPR training operation