Customer Service / Virtual Assistant (near Tokyo, Japan)

Gotham West is looking for a reliable, detail-oriented Tokyo-based Virtual Assistant to support a growing New York City-based media company with operations in Japan. This is a part-time, flexible, long-term role with the opportunity to expand into a more involved position over time. You’ll act as our on-the-ground contact in Japan, helping bridge communication and logistics between our U.S. team and local needs. ABOUT US We are a U.S.-based media and production company working on content and projects related to Japan, including podcasts, video production, and collaborations with Japanese businesses. ⸻ WHAT YOU'LL DO 📧 Customer Service & Communication * Monitor and respond to emails (English and/or Japanese) * Assist clients with content updates and troubleshooting * Handle basic customer inquiries * Escalate important issues to our team 📞 Phone Support * Answer or return calls from Japanese contacts when needed * Serve as a local point of contact for inquiries 🧩 General Admin Support * Help with research (services, vendors, locations in Japan) * Assist with simple operational tasks as they come up 🎬 On-the-Ground Support (as needed) * Assist with coordinating local production logistics (filming, location coordination, etc.) * Help communicate with Japanese vendors, partners, or talent * Occasionally assist with bookings or reservations * Receive mail and packages at our Tokyo office (occasionally) * Coordinate forwarding internationally when needed 🎥 Travel Video Production (Optional — Bonus, Not Required) We regularly produce travel and culture content filmed in Japan. If you have interest or experience in video production, there's an opportunity to be more hands-on, including: * Assisting with or producing shoots on location (cities, restaurants, events, hidden gems) * Filming b-roll or full segments (camera experience is a plus — smartphone or professional) * Scouting locations and securing filming permissions * Appearing on camera, if that's something you enjoy