Customer Service support person - Talent Agents

# Customer Service Representative – Remote (Philippines) We are looking for a reliable and professional **Customer Service Representative** to join our team on a remote basis from the Philippines. This role is responsible for supporting customers, responding to enquiries, maintaining accurate records, and helping ensure customers receive a timely, professional and positive experience when interacting with our business. ## Key Responsibilities * Respond to customer enquiries via email, phone, live chat and other communication channels. * Provide clear, accurate and professional information to customers. * Assist with general customer service enquiries, account questions and administrative requests. * Follow up with customers where additional information or action is required. * Maintain accurate customer notes and records within our CRM and internal systems. * Escalate more complex enquiries or complaints to the appropriate team member when required. * Assist with basic administrative and data-entry tasks. * Follow internal procedures, templates and customer service standards. * Work collaboratively with other team members to resolve customer enquiries efficiently. * Maintain confidentiality when handling customer and business information. * Complete other reasonable customer service and administrative duties as required. ## Skills and Experience * Previous experience in customer service, administration, call centre, virtual assistant or a similar role is preferred. * Strong written and spoken English. * Professional and confident communication skills. * Good attention to detail and organisational skills. * Comfortable working with email, cloud-based software, CRM systems and online communication tools. * Able to manage multiple enquiries and priorities. * Reliable internet connection and suitable home working environment. * Ability to work independently while remaining accountable to the wider team. * Positive, professional and customer-focused approach. ## Location This is a **remote position based in the Philippines**. ## Employment The successful applicant will work remotely as part of our customer service and administration team and will report to their nominated manager or team leader. Working hours, remuneration, leave entitlements and other employment conditions will be set out separately in the employee's employment agreement and in accordance with applicable company policies and employment requirements. ## About the Role This position is suited to someone who is dependable, organised and comfortable communicating with customers throughout the day. We are looking for someone who takes ownership of their work, communicates clearly and can provide consistent customer service while working remotely.