Customer Success & Community Manager (AI SaaS | Full-Time | Long-Term)

# Customer Success & Community Manager (Full-Time | Long-Term) Arybit Technologies is looking for a proactive and customer-focused **Customer Success & Community Manager** to join our team. We are building AI infrastructure that enables businesses to build, deploy, and operate intelligent applications across Africa, and we need someone who is passionate about helping customers succeed while growing an engaged community around our products. ## What You'll Do You will be responsible for ensuring our customers achieve measurable value from Arybit's AI solutions while building and nurturing a thriving ecosystem of customers, developers, and partners. Your responsibilities will include: * Leading customer onboarding and ensuring successful product adoption. * Building long-term relationships with enterprise customers, developers, and strategic partners. * Monitoring customer health, product usage, and satisfaction while proactively identifying opportunities to improve the customer experience. * Responding to customer inquiries and coordinating issue resolution with technical teams. * Developing customer success plans that help customers achieve their business goals. * Collecting customer feedback and collaborating with Product and Engineering teams to improve our platform. * Creating onboarding guides, FAQs, knowledge base articles, and customer training materials. * Managing Arybit's online communities across LinkedIn, Discord, Slack, and other platforms. * Organizing webinars, workshops, community events, user groups, and developer engagement initiatives. * Tracking customer success KPIs, including customer satisfaction (CSAT), retention, product adoption, and community growth. ## Skills We're Looking For * Customer Success * Community Management * Customer Support * Account Management * CRM (HubSpot, Salesforce, Zoho, or similar) * Customer Onboarding * Client Relationship Management * Technical Support * Excellent written and verbal communication * Documentation and training development * Problem-solving and stakeholder management Experience working with AI, SaaS, cloud platforms, enterprise software, or developer communities is highly preferred. ## How We Work We're a collaborative, fast-growing AI company where communication, ownership, and continuous learning are essential. You'll work closely with our Product, Engineering, Sales, and Marketing teams to ensure customers receive exceptional support and achieve long-term success. We value people who are proactive, organized, customer-obsessed, and comfortable working in a dynamic startup environment. We encourage initiative, data-driven decision-making, and continuous improvement. If you're passionate about building relationships, solving customer challenges, and creating vibrant technology communities, we'd love to hear from you. When applying, please include: * Your CV or resume. * A brief cover letter explaining why you're interested in the role. * A link to your LinkedIn profile. * Examples of customer success programs, onboarding materials, community initiatives, webinars, documentation, or events you've led (if available). * Any relevant certifications or professional training.