Customer Success Manager (CSM/Account Manager)

Customer Success Manager — Remote (Part-Time → Full-Time) Done-For-You LinkedIn Lead Gen Agency | US Client Base About Bantr Sales: We run done-for-you LinkedIn outbound for B2B companies — we build their target lists, write their outreach, and book qualified meetings on their calendars. We've grown to 25+ clients in our first month and we're scaling quickly. Our clients are agency owners, consultants, and B2B founders who want pipeline without hiring an in-house SDR. The Role: You'll own the client relationship. That means running onboarding calls with new clients, being their day-to-day point of contact, keeping them updated on campaign performance, and making sure they're getting value and staying happy. You're the reason clients stay with us. This role starts part-time and transitions to full-time as our client base grows. We're scaling fast — if you're a strong fit, full-time is the goal within a few months, not a maybe. What You'll Do: Run onboarding calls with new clients (video, in English, during US business hours) Serve as the primary point of contact for our clients Proactively check in on accounts — don't wait for problems to surface Communicate campaign progress and set clear expectations Spot at-risk clients early and work to keep them Coordinate with our fulfillment team to keep campaigns on track What We're Looking For: Fluent, natural English — spoken and written. You'll be on video calls with US business owners every day. This is the single most important requirement. Experience in customer success, account management, or client-facing support (agency or B2B SaaS a plus) Genuinely warm and personable — clients should enjoy talking to you Organized and proactive; you follow up without being chased Comfortable learning LinkedIn tools, CRMs, and basic campaign metrics (we'll train you on our stack) Reliable availability during US business hours and a stable internet connection + quiet space for video calls Nice to Have: Background in lead generation, outbound, or sales Familiarity with LinkedIn Sales Navigator or outreach automation tools The Details: 100% remote Starts part-time (~[X] hours/week), transitioning to full-time as we grow [Compensation — fill in] Work directly with the founder Start date: ASAP