Customer Success Manager (Product Management Experience)

Client Success Manager (Product Management Experience) About Assembled Systems Assembled Systems is an AI-native software delivery and product operations company helping businesses build, improve, and scale software products through continuous product strategy, AI-assisted engineering, and operational delivery systems. We believe the future of software delivery is not just faster engineering — it’s: stronger business alignment, operational clarity, and customer confidence. Our team helps companies turn software into a business advantage through: product strategy workflow optimization operational systems continuous delivery AI-assisted execution Role Overview We are hiring a: Client Success Manager (Product Management Experience) This is a highly strategic, customer-facing role focused on: business alignment customer relationships product strategy operational coordination delivery visibility customer confidence This role is NOT just about project management or status updates. This role is about: understanding the customer’s business and helping guide software decisions that support business outcomes. You will act as: the strategic relationship owner for customer accounts. You will work closely alongside: Product Owners Engineering teams QA Delivery Operations to help customers: identify operational problems clarify product goals prioritize initiatives improve workflows align product direction with business objectives The Core Purpose Of This Role The Client Success Manager is responsible for: understanding the customer’s business deeply enough to help guide product direction and operational priorities. This role sits at the intersection of: business strategy customer communication software delivery product execution You are not simply gathering requirements. You are helping customers: identify problems clarify goals prioritize opportunities improve operational workflows align software initiatives with business impact What This Role Is Responsible For Customer Relationship Management Own customer communication and relationship health Build strong customer trust and engagement Maintain proactive communication cadence Ensure customers feel informed, supported, and confident Lead customer meetings and strategic discussions Business & Product Strategy Understand the customer’s business goals, operational workflows, and challenges Identify opportunities for product improvement and operational efficiency Help customers prioritize initiatives based on business value and impact Collaborate with Product Owners to align business objectives with product direction Ask strategic questions that uncover workflow inefficiencies and product gaps Product & Workflow Discovery Help customers articulate operational pain points and desired outcomes Participate in product discovery and roadmap discussions Understand how customers use the software operationally Assist in translating business needs into actionable product direction Support requirement clarification and delivery alignment Delivery Visibility & Coordination Provide visibility into sprint progress and delivery updates Coordinate demos, reviews, and retrospectives Help manage customer expectations and delivery alignment Track unresolved requests, blockers, and follow-ups Ensure strong communication between customers and internal teams Internal Collaboration Work closely with Product Owners who deeply understand workflows and product behavior Collaborate with engineering and QA teams during delivery cycles Participate in onboarding, planning, and strategic discovery sessions Help maintain continuity across customer engagements What This Role Is NOT This role is NOT: a Jira administrator a ticket processor a Scrum coordinator a reactive support representative a passive meeting facilitator We are looking for someone who can: think strategically, communicate confidently, and understand business operations through the lens of software products. Ideal Candidate Profile We are looking for someone who: enjoys solving business problems through software can communicate confidently with business stakeholders understands how software impacts operational workflows can identify gaps, inefficiencies, and opportunities builds strong customer relationships naturally thinks strategically, not transactionally is proactive, organized, and operationally minded Preferred Experience Strongly Preferred Product Management experience SaaS or software agency experience Client-facing consulting experience Business analysis or workflow analysis experience Experience working with engineering teams Agile / Scrum familiarity Experience managing multiple customer relationships Bonus Experience Jira Slack Confluence GitHub AI tooling / AI-assisted workflows Product discovery Workflow mapping Startup or fast-paced environments Success In This Role Looks Like Successful Client Success Managers at Assembled Systems: deeply understand customer business goals proactively guide strategic product conversations improve customer confidence and engagement help customers solve operational problems maintain strong delivery visibility collaborate effectively with Product Owners and engineering identify opportunities for product and workflow improvement create long-term trusted customer relationships Our Operating Philosophy At Assembled Systems: engineering moves fast AI accelerates delivery operational clarity matters customer confidence matters product understanding matters We believe: the future of software delivery is AI-assisted operational excellence aligned with real business outcomes. Compensation Compensation includes: base compensation is $2,000/month + Rev Share growth opportunities tied to customer portfolio success We believe long-term ownership and customer continuity create stronger customer outcomes and stronger product execution. Work Environment Remote-first Collaborative Fast-paced AI-native workflows Continuous delivery environment High autonomy with strong operational systems Why Join Assembled Systems You’ll help shape the future of: AI-native software delivery operational product management customer delivery systems product intelligence workflows business-driven product strategy while working alongside a team building next-generation operational delivery infrastructure.