Customer Success Manager for Career Coaching Business

Weekly Commit is a premium career coaching company for senior software engineers, engineering managers, and technical leaders targeting roles at FAANG, Big Tech, and high-growth companies. We provide high-touch, done-for-you career services including resume rewrites, LinkedIn optimization, interview coaching, and salary negotiation. We help clients land higher-paying, higher-prestige roles faster than they could on their own. Our clients are paying a premium and expect a premium experience. This role exists to make sure they get it. The Role: As Client Success Manager, you are the operational backbone of the client experience at Weekly Commit. You’re the person clients hear from between coaching sessions — running their check-in calls, keeping their progress on track, surfacing blockers before they become problems, and making sure nothing falls through the cracks. You’ll work closely with the founder and coaching team to maintain visibility across all active clients, keep HubSpot accurate and up to date, and serve as the primary point of contact for day-to-day client questions over Slack. This is not a passive coordination role. You’re expected to proactively manage client momentum. What You’ll Do: - Client check-ins & calls - Run structured biweekly check-in calls with active clients to review progress, surface blockers, and maintain accountability - Follow a defined check-in framework; document key takeaways, action items, and next steps immediately after each call - Flag clients who are falling behind, disengaging, or approaching a milestone to the founder or coaching team - Keep calls focused and efficient — clients are busy senior engineers and their time matters CRM management (HubSpot): - Keep each client’s HubSpot record current — call notes, progress updates, deal stage, open tasks, and next scheduled touchpoint - Log all client interactions (calls, Slack messages, emails) with accurate timestamps and context - Create and manage tasks and reminders in HubSpot to ensure no follow-up is missed - Maintain clean, consistent data across all active client records so the founder has real-time visibility at a glance Progress monitoring & bottleneck assessment: - Track each client’s progress against their program milestones: resume complete, LinkedIn updated, applications live, interviews booked, offers received - Identify where clients are stalling — low application volume, interview anxiety, delayed deliverables — and escalate with context - Maintain a weekly client health summary for the founder covering status, risks, and any clients needing immediate attention - Spot patterns across the client base (common blockers, recurring questions) and flag them as system-level issues Day-to-day client support (Slack): - Serve as the first point of contact for client questions via Slack during business hours - Answer operational questions (scheduling, deliverable timelines, process questions) independently - Triage coaching or technical questions to the appropriate team member with full context included - Maintain a responsive, professional, and warm tone — clients are going through a high-stakes job search and the support experience matters Onboarding & offboarding: - Run the client onboarding process: welcome message, intake form review, first check-in scheduled, HubSpot record created and populated - Ensure new clients understand the program structure, timelines, and how to get the most out of their engagement - Manage offboarding when clients complete the program: final check-in, outcome documented, testimonial or case study request initiated What We’re Looking For: - 4+ years in a client success, account management, or client-facing operations role — ideally in a coaching, consulting, recruiting, or professional services environment - Confident and composed on video calls — you can run a structured 30-minute check-in without it feeling like an interrogation or a status meeting - Highly organized with strong follow-through — you don’t drop things and you don’t need to be reminded twice - HubSpot experience (or comparable CRM) — you know how to keep records clean and use it as a real operational tool, not just a contact list - Clear, professional written communication — your Slack messages and call notes are concise and easy to act on - Comfortable working asynchronously across time zones with minimal oversight - Genuine care for the client experience — you understand that behind every client is someone navigating a stressful, high-stakes career transition Nice to Have: - Background in recruiting, career coaching, HR, or talent acquisition - Familiarity with the software engineering job market — you understand what a Staff Engineer or Director of Engineering actually does - Experience working directly with a founder or in an early-stage company where the role evolves quickly - Exposure to Slack-based client communication at scale What Success Looks Like at 30 Days: - All active clients have had at least one structured check-in call with notes logged in HubSpot - HubSpot records are clean, current, and trusted by the founder as a source of truth - Slack response time for client questions is under 4 hours during business hours - A weekly client health summary is delivered to the founder every Monday without being asked - At least one bottleneck or at-risk client has been surfaced and addressed before it became a problem NOTE: The project wage is $1500 USD per month.