Customer Support & Admin Assistant (Luxury Travel Company) — Immediate Start

We’re a luxury travel company looking for a reliable support assistant to help clear a backlog of customer requests and manage ongoing correspondence, including some sensitive, confidential matters tied to a recent trip disruption. Also assist us with newsletter, adobe express brochures and future experiences. What you’ll do: • Respond to customer emails clearly, completely, and professionally, using provided templates for sensitive situations (refund requests, service concerns, etc.) • Handle confidential matters with discretion and professionalism • Handle repetitive questions with patience and consistency • Occasional phone calls (written communication is the main focus) • Some knowledge of Airtable, Slack, Click up, Dubsado or other databases would be great. • Assist with future experiences (trips) • Create and update newsletters in Flodesk • Adapt quickly as priorities shift or business needs changes (we will assist with any training needed) Must haves: • Strong written communication skills • Admin or customer support experience • Comfortable working in Outlook • Able to handle sensitive or confidential situations with discretion • Willing to sign an NDA before any details are shared • Available to start soon