Customer Support, Employee Benefits

The Employee Support Advocate position is an important role because it involves directly supporting the employees of our clients. We have high service delivery standards, and our clients expect the highest levels of support for their employees, so the work of our Employee Support Advocates is high impact. This role is the first line of support for employee inquiries regarding their employee benefits. The position requires an empathetic, resourceful, organized professional that finds meaning and joy in helping others. The primary objectives of this position are: -Deliver exceptional quality support to client employees, related to employee benefits such as claims assistance, coverage questions, enrollment assistance, and help navigating our employee self-service Portal (technology assistance, advocate for employees in communication with insurance carriers, providers, and benefit vendors). -Become proficient in utilizing our customized SalesForce.com platform to support our clients and track work activities. -Achieve and maintain a score of 75 or greater on the Net - -Promotor Score surveys completed by client employees that you assist and support. -Contribute to and be proactive in team's effort of process improvements.