Customer Support Specialist – Email Support & Chargeback Management

Job Description: We are looking for an experienced Customer Support Specialist to handle customer emails and manage chargeback disputes for our eCommerce stores. Responsibilities: * Respond to customer inquiries via email in a professional and timely manner. * Resolve issues related to orders, shipping, refunds, and product concerns. * Handle chargeback disputes and provide supporting documentation to payment processors. * Monitor customer satisfaction and maintain high service standards. * Keep detailed records of customer interactions and dispute cases. * Coordinate with internal teams to resolve customer issues efficiently. Requirements: * Previous experience in customer support for eCommerce businesses. * Experience handling chargebacks through Shopify, PayPal, Stripe, or payment gateways. * Strong written English communication skills. * Ability to work independently and manage multiple tasks. * Familiarity with customer support tools such as Gorgias, Zendesk, Freshdesk, or similar platforms. Preferred Skills: * Knowledge of order fulfillment and shipping processes. * Experience with Shopify stores. * Strong problem-solving and conflict-resolution skills. Please include your relevant experience and tools you have worked with when applying.