Customer Support and Outreach to Warm Leads. Clear and Professional Spoken English is Required.

You will support a growing tech platform in the home services space. You will handle customer support and help build and manage our affiliate program. This role starts at 20 hours per week with the ability to grow based on performance and workload. This is a customer facing role that includes written support and phone conversations with customers and partners. Clear and professional spoken English is required. Consistent Work Every Week. Key responsibilities • Respond to customer support emails quickly and professionally • Handle issues, complaints, and edge cases with sound judgment • Coordinate with internal team members to resolve customer and partner issues • Participate in phone calls with customers and affiliates using approved communication tools • Help build and manage our affiliate program from the ground up • Research and reach out to potential affiliates • Track outreach, responses, and signups in an organized system • Clearly communicate the value of our platform to customers and partners • Prepare a weekly report outlining completed work, current priorities, and next steps Required qualifications • Clear, neutral spoken English suitable for phone based customer support • Strong customer service experience • Comfortable handling complaints and resolving problems • Excellent written and verbal communication skills • Highly organized and detail oriented • Confident speaking with people by phone • Able to think independently and propose solutions • Reliable internet connection and a quiet work environment Nice to have • Sales, referral, or affiliate marketing experience • Experience working with startups or technology platforms • CRM, spreadsheet, or tracking system experience Screening process • Shortlisted candidates will be asked to complete a brief voice screening • Final candidates may be invited to a live call through UpWork-approved tools Schedule • 20 hours per week to start • Opportunity to increase hours based on performance and workload How to apply Send a brief overview of your experience and relevant customer service roles. If you have experience with affiliate programs or outreach, please include details. We are looking for someone who takes ownership, communicates clearly, and enjoys helping people while building systems that can scale.