Deutschsprachige/r Client Success Manager/in – Remote | Schweizer SaaS-Unternehmen

# German-Speaking Client Success Manager – Remote | Swiss SaaS Company We are **MeisterFlow**, a growing Swiss SaaS and digital solutions company helping local businesses digitalize their operations. We are looking for a **reliable, organized and highly communicative German-speaking Client Success Manager** who will take responsibility for our customers after the sale. This is **not a sales position**. Your job is to make sure every new customer has a professional onboarding experience, receives what was promised, knows what happens next, and always has a reliable contact person. ## Your Responsibilities You will be responsible for: * Welcoming new customers after the sale * Conducting customer onboarding calls in **German** * Collecting all required information, content and access credentials * Coordinating website projects with our internal team * Reviewing websites before presenting them to customers * Presenting completed websites to customers * Collecting and coordinating customer feedback and revisions * Keeping customers updated about project progress * Following up when information or feedback is missing * Managing customer communication via WhatsApp, email and phone * Coordinating internal tasks and deadlines * Making sure no customer or task gets forgotten * Supporting customers after their website goes live * Building strong, long-term customer relationships Our customers are mainly **Swiss SMEs and local businesses**, including craftsmen, construction companies, electricians, painters, cleaning companies and other service businesses. ## What We Are Looking For You should: * Speak **fluent or native-level German** * Be confident speaking with customers on the phone * Be extremely reliable and organized * Communicate professionally but naturally * Be friendly while still being able to follow up firmly when necessary * Take ownership instead of waiting for instructions * Be comfortable working independently from home * Have strong attention to detail * Be comfortable learning new software and processes Experience in customer success, account management, project management, SaaS, agencies or customer service is a strong advantage. Technical development skills are **not required**. ## What Matters Most to Us We are not looking for someone who simply completes tasks. We want someone who thinks: **“This is my customer. I am responsible for making sure everything runs smoothly.”** If a customer has not submitted information, you follow up. If a project is delayed, you notice it. If something is unclear, you clarify it. If the customer needs help, you take ownership and coordinate the solution. ## Working Model * Remote / Home Office * Long-term cooperation * Approximately **50% workload** * Swiss customers * German communication * Structured processes and clear responsibilities * Opportunity to grow into a key position as MeisterFlow expands We are specifically interested in someone looking for a **stable, long-term remote position**, rather than short-term freelance projects. ## How to Apply Please start your application with: **“MEISTERFLOW”** Then answer these questions: 1. Where are you currently located? 2. What is your level of German? 3. Tell us briefly about your previous customer service / customer success experience. 4. Are you comfortable speaking with customers on the phone every day? 5. How many hours per week are you available? 6. What hourly or monthly compensation are you looking for? 7. Why are you interested in a long-term remote Client Success position? Please also send us a **short voice recording in German (approximately 60 seconds)** introducing yourself. Generic or AI-generated applications without answering the questions above will not be considered. We are looking forward to meeting you. **MeisterFlow** Switzerland