English-Speaking Phone Rep for Scandinavian E-commerce Brand (~2 hrs/day)

Evirelle is a fast-growing Scandinavian e-commerce brand selling compression socks across Europe. We're looking for a confident, English-speaking phone rep to handle outbound calls for roughly 2 hours per day, Monday to Friday. What You'll Be Doing: You'll handle three types of calls, in this order of priority: Chargebacks — Call customers who've filed a dispute, resolve their issue, and get the chargeback withdrawn. 1-star Trustpilot reviews — Call the same day a review comes in, fix the problem, and ask them to update their review. Abandoned checkouts — Call during your shift to recover the sale. What We're Looking For: Fluent (near-native) spoken English Experience with outbound calls, retention, or phone sales Calm with frustrated customers; persuasive without being pushy Reliable, self-managed, and consistent Hands-on experience using Shopify (locating orders, customer details, abandoned checkouts, etc.) The Setup: ~2 hours/day, Mon–Fri Fully remote Ongoing role, long-term potential To Apply, Please Share: A brief description of your phone experience (especially in retention, sales, or customer recovery) A 1–2 minute voice recording introducing yourself in English