Executive Assistant for DTC E-commerce Founder

I'm the founder of Sweden's #1 rated coffee capsule subscription brand, now scaling across Europe Backed by strong investors, and my days are intense, varied, and often chaotic. I'm hiring a sharp Executive Assistant to bring structure to both my professional and personal life — and to support our COO with logistics and customer experience tasks. You'll be my right hand and a key support across our small, fast-moving team. This isn't a passive task-taker role. I want someone who anticipates, organizes, and owns. What you'll do Executive & founder support Track to-dos, reminders, and follow-ups so nothing slips Manage my calendar — calls, meetings, travel, appointments Organize Notion, Slack, and Google Drive Draft short documents, investor updates, bios, and summaries Turn meeting notes into clear action items E-commerce & creative ops Maintain Notion project boards across the team Track ad creatives, feedback cycles, and deadlines Research creative trends, competitor ads, and DTC best practices Keep creative, product, and marketing assets organized Operations & customer experience Support our COO with logistics — shipment tracking, supplier follow-ups, carrier comms Help document and maintain SOPs Support CX team with escalation tracking and customer feedback structuring AI-assisted research Use ChatGPT to summarize, draft, and ideate Research freelancers, influencers, tools, and partners Structure info for pitches and market analysis Personal support Travel, restaurants, appointments, online purchases, personal scheduling Tools we use daily Notion · Slack · Gmail · Google Drive · AI (higgfield, Notion, Claude and more) Requirements 3+ years VA / EA experience, ideally with a founder or executive Direct experience supporting an e-commerce / DTC brand (this is non-negotiable) Excellent written English and serious attention to detail Proactive, structured, reliable — you spot what needs doing before being asked Able to overlap at least 4–5 hours with Central European Time (8am–5pm CET) Who you are Direct — you say what you mean and ask when you don't understand Detail-obsessed Calm under pressure Honest about mistakes