Experienced Project Coordinator - Remote

About Us: We are a growing service-based organization operating multiple complementary businesses. Our core company provides emergency property damage restoration services, helping homeowners and businesses recover from water, fire, mold, and other unexpected losses. Supporting that, we operate a logistics division focused on debris removal and jobsite efficiency, ensuring our projects move quickly and cleanly from start to finish. We have also expanded into emergency plumbing services, allowing us to respond even earlier in the loss cycle and better serve our clients when urgent issues arise. Together, our companies are built around responsiveness, accountability, and delivering a high level of service during high-stress situations. our mission is to be the premier restoration company in our area by providing world-class service to our clients while helping people during some of the most difficult moments of their lives. We specialize in water damage restoration, fire and smoke damage restoration, mold remediation, biohazard cleanup, and reconstruction services. We are building a team of professionals who embody our core values of Honesty, Work Ethic (Grit), Empathy, Teamwork, and Consistency. If you have experience coordinating projects in construction or service-based industries and are looking for a long-term opportunity with a growing organization, we'd love to hear from you. Job Description: THIS ROLE REQUIRES CONVERSATIONAL LEVEL ENGLISH. We are seeking an experienced, highly organized, and customer-focused Project Coordinator to support our restoration / plumbing operations team. This role serves as a critical link between clients, project managers, insurance professionals, subcontractors, and internal team members to ensure projects move efficiently from initial loss through completion. The ideal candidate has at least 3 years of experience in construction, restoration, home services, property management, insurance, or other service-based industries, and thrives in a fast-paced environment where attention to detail, communication, and organization are essential. This is an excellent opportunity for someone who enjoys coordinating multiple moving parts, helping people through difficult situations, and contributing to a growing organization focused on excellence and client service. We’re looking for an experienced Remote Project Coordinator / Estimator with a strong background in property damage restoration and insurance claims (P&C). This is not an entry-level role. You must understand how restoration jobs flow—from first notice of loss to final invoice—and be comfortable working directly with Xactimate, adjusters, and clients. You’ll be a key part of our team, helping us move jobs forward efficiently and proactively while delivering a professional, organized experience for our clients. Key Responsibilities Project Coordination -Support Project Managers throughout the lifecycle of restoration projects. -Create and maintain accurate project files and documentation. -Track project progress and ensure required milestones are completed. -Coordinate scheduling of inspections, mitigation services, subcontractors, and reconstruction activities. -Monitor job status and communicate updates to clients and stakeholders. Client Communication -Serve as a primary point of contact for homeowners, property managers, and commercial clients. -Provide regular project updates and respond to client inquiries promptly. -Help guide clients through the restoration process with professionalism and empathy. -Maintain high levels of customer satisfaction through proactive communication. Administrative & Documentation Support -Maintain accurate electronic and physical project files. -Assist with estimating and insurance documentation workflows. -Review files for completeness and compliance with company standards. -Upload and organize photos, reports, invoices, and supporting documentation. -Track outstanding information needed from clients, vendors, or insurance carriers. Scheduling & Logistics -Coordinate technician, project manager, and subcontractor schedules. -Assist with dispatching crews and equipment. -Monitor project timelines and identify potential delays. -Support emergency service response coordination as needed. Team Collaboration -Work closely with Project Managers, Estimators, Technicians, and Administrative staff. -Participate in team meetings and operational planning discussions. -Help identify opportunities to improve workflows and operational efficiency. -Support company initiatives designed to improve the client experience. Nice to Have: -Experience with CRMs such as DASH, Encircle, or similar. -Prior experience in collections / AR follow-ups. -Experience working with U.S.-based restoration / construction companies What We’re Looking For: We value people who take ownership, communicate well, and stay composed under pressure. This role requires someone who can think ahead, stay organized, and follow through—especially when things get busy. To Apply: Please include: -Your experience with Xactimate (how many years and type of jobs). -Your experience working with insurance adjusters. -A brief description of your role in past restoration projects Hours & Engagement: -Ongoing role (not a one-time project). -Full-time depending on experience. -Must overlap with U.S. Eastern Time business hours.