Experienced Virtual Assistant – Accommodation Industry

We are seeking an experienced and reliable Accommodation Reservations & Guest Services Officer to join our team. This is a full-time remote position suited to someone with previous experience in the accommodation or hospitality industry who can work independently and provide exceptional customer service. Position Details Location: Remote (Work from Home) Schedule: Monday to Friday Hours: Up to 12-hour shifts (as rostered) Monitoring: Work activity is monitored using Time Doctor Key Responsibilities Manage accommodation reservations and guest enquiries. Provide outstanding customer service via phone and email. Process guest payments, refunds, and booking amendments. Manage reservations across: Newbook PMS Booking.com Airbnb Other Online Travel Agencies (OTAs) Create, update, and publish accommodation listings. Link and synchronise property listings with Newbook PMS. Coordinate housekeeping schedules. Organise and follow up maintenance requests until completion. Resolve guest concerns professionally and efficiently. Perform general administrative tasks and data entry. Essential Requirements Applicants must have: Proven experience working in the accommodation or hospitality industry. Excellent spoken and written English. Strong customer service and communication skills. The ability to work independently and solve problems. Reliable high-speed internet. A quiet and professional home office. Strong organisational skills and attention to detail. Honesty, reliability, and professionalism. Highly Preferred Experience Preference will be given to candidates with experience using: Newbook PMS Booking.com Airbnb Other Online Travel Agency (OTA) platforms Experience with: Creating accommodation listings. Managing OTA channels. Synchronising bookings between PMS and OTA platforms. How to Apply Your application must include: A summary of your accommodation industry experience. The property management systems (PMS) and booking platforms you have used. Your expected hourly rate. Your internet speed test results.