Fractional Operations & Project Lead — Client Delivery & Systems

JG Management Group LLC is looking for an experienced Operations Project Manager to support client delivery within our Operations & Systems practice. You will help organize, manage, and execute operational improvement projects for small and growing businesses. The role combines project management, process improvement, documentation, implementation, and client coordination. We are looking for someone who can take an approved project scope and turn it into an organized, professionally managed engagement from onboarding through completion. What You’ll Be Responsible For Create and maintain project plans, timelines, milestones, and task assignments Coordinate client onboarding and collect required project information Manage project progress, deadlines, dependencies, and outstanding client items Analyze and document existing business processes Identify workflow gaps, bottlenecks, and operational inefficiencies Build and improve SOPs, checklists, workflows, process maps, and operating procedures Coordinate project contributors and specialized contractors when required Maintain accurate project records and documentation Monitor deliverables against the approved project scope Identify and escalate scope changes, risks, delays, or client issues Support implementation of new operational systems and processes Conduct quality-control reviews before client handoff Assist with client training, implementation, and project closeout Expected Deliverables Depending on the engagement, your work may include: Project implementation plans Process maps Standard Operating Procedures Operational workflows Responsibility and accountability structures Management checklists KPI and reporting structures Client implementation plans Project status reporting Operational documentation Final handoff and closeout materials Required Skills We are specifically looking for experience with: Operations Management Project Management Process Improvement Business Process Management Business Operations Project Planning Workflow Management SOP Development Process Documentation Business Analysis Client Management Quality Assurance Experience with Airtable or similar project-management/business systems is strongly preferred. What We’re Looking For You should be able to look at an unclear or inefficient business process, understand how it currently operates, identify what needs improvement, and help turn it into a documented and repeatable operating system. Strong candidates will have previous experience managing operational or client-facing projects from planning through implementation. You should be: Highly organized Comfortable managing multiple deadlines Strong at written documentation Able to communicate clearly with clients and team members Comfortable identifying problems and recommending solutions Able to work independently without constant supervision Detail-oriented without unnecessarily overcomplicating projects Communication Expectations Clear communication is important to this role. You will be expected to: Keep project records and statuses current Communicate blockers or delays early Provide concise progress updates Document important project decisions Ask questions when scope or requirements are unclear Escalate pricing, contractual, scope, or major client issues rather than making unauthorized commitments We value proactive communication and do not expect contractors to wait for meetings to raise important issues. How We Work JG Management Group provides the overall client relationship, approved scope, commercial terms, operating standards, and project direction. The Operations Project Manager helps turn that approved scope into organized execution. Depending on the project, you may work directly with: JG Management leadership Clients and client stakeholders Operations/process specialists Systems and automation specialists Other approved project contractors You will not be expected to independently negotiate pricing, modify client contracts, approve major expenses, or make commitments outside the approved project scope. Engagement This is a part-time independent contractor engagement, initially expected to run approximately 1–3 months and remain under 30 hours per week. There is potential for ongoing work as JG Management's client volume grows. When Applying Please include: A brief summary of your operations/project-management experience. An example of a business process or operation you helped improve. Examples of SOPs, workflows, process maps, dashboards, or operating systems you have created. The project-management and business systems you are experienced with. Your current weekly availability. Please begin your proposal with “Operations Project Manager” so we know you reviewed the full posting.