French Customer Support Agent - Inbound Calls – Weekdays from 4pm to 1am CET (the next day)

𝗔𝗯𝗼𝘂𝘁 𝗥𝗶𝗰𝗮𝗿𝗶𝘀: 𝗥𝗶𝗰𝗮𝗿𝗶𝘀 is a-based company with more than 10 years of experience delivering multilingual services, including customer support, translation, and content marketing. Our motto, “𝗛𝗮𝘃𝗲 𝗮 𝗡𝗶𝗰𝗲 𝗗𝗮𝘆,” reflects how we work: with empathy, professionalism, and a strong focus on the quality of every interaction. 🌟 Side Job Opportunity – French Customer Support (Weekdays) Looking for extra income alongside your main project? We’re offering a weekday role (Mon–Fri) for a native French speaker who can provide attentive customer support. What makes this role unique: 📞 Low call volume – some days only a few calls. 💼 Perfect for someone already engaged in another project during working hours. 🚨 Critical requirement: Be ready to answer whenever the phone rings. Reliability is key. 🤝 Professional, empathetic communication with clear processes and timely escalation. 󰳕 Self‑disciplined, dependable, and able to stay focused even during quiet periods. This position is designed as a side job — a way to earn extra money without disrupting your main work. If you’re reliable, responsive, and committed to treating every interaction with care, this collaboration could be a great fit. 𝗥𝗼𝗹𝗲 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: We are looking for a Customer Support Agent with native-level French and intermediate English (B1/B2 minimum) to handle inbound calls and accurately document each interaction. This role is designed as a complementary activity / secondary project, ideal for professionals who are currently working on tasks that do not require call handling and can remain available to respond to incoming calls when needed. The position allows you to continue working on your primary activity while providing professional availability for Ricaris’ inbound support needs. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝗰𝗼𝗽𝗲 & 𝗔𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗟𝗲𝘃𝗲𝗹 - Estimated active call handling time: approximately 𝟭𝟱–𝟮𝟬% of the total availability window. - To ensure consistent service coverage, we offer a monthly fixed availability compensation, including periods with low call volume. 𝗙𝘂𝘁𝘂𝗿𝗲 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 This role is primarily focused on availability-based call handling. However, reliable and high-performing collaborators may be considered in the future for additional Ricaris projects with higher activity levels, depending on performance and operational needs. 𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 - Fixed availability fee: 300 USD per month, provided in exchange for availability and service coverage, including periods with low call volume. - Active service time: 3 USD/hour, applied during active call handling, participation in coordination meetings, or follow-up sessions. - Training time: Paid at 6 USD/hour. - End-of-year performance bonus: Proportional to the total annual billing volume with Ricaris. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 - Answer every single call and follow standard protocol - Be punctual - Solve issues according to the company's policy and don’t give wrong information. - Respond promptly to inbound calls during assigned availability windows. - Accurately log and document all calls in the system. - Follow escalation procedures when required. - Participate in coordination meetings with the Project Manager or Team Lead (typically monthly). - Maintain a professional, reliable, and customer-focused approach at all times. 𝗣𝗿𝗼𝗳𝗶𝗹𝗲 W𝗲 𝗔𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿 We are seeking a reliable customer support professional who understands that this role is fundamentally based on availability, responsibility, and trust. 𝗧𝗵𝗲 𝗶𝗱𝗲𝗮𝗹 𝗰𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲: - Is currently engaged in work that does not require handling calls and can combine it with this role. - Can quickly switch priorities to respond to incoming calls. - Remains attentive and responsive, even during quiet periods. - Is autonomous, detail-oriented, and comfortable with low-volume but critical activity. - Communicates professionally and follows defined processes closely. 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 - Experience: Phone call Customer Support - Technical Skills: Familiarity with CRM tools is a plus - Soft Skills: Empathy, composure, ability to work under stres - Native French speaker (mandatory). - English level: B1–B2 minimum (for internal communication and documentation). - Previous experience in customer support or a similar role. - Strong verbal and written communication skills. - Ability to work independently in a 100% remote environment. - Stable internet connection and appropriate equipment for call handling. Key Performance Indicators (KPIs): - KPI 1: Response rate/Missed calls - KPI 2: Absence/Punctuality - KPI 3: Quality analysis Technical & Workspace Requirements: - Reliable high‑speed internet connection (stable enough for uninterrupted calls). - Quiet, professional workspace free from background noise. - Laptop or desktop computer in good working condition. - Quality microphone (built‑in or external) for clear communication. ⚠ These elements are crucial for the continuity of the collaboration — without them, calls cannot be handled properly. 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗧𝗶𝗺𝗲 𝗭𝗼𝗻𝗲𝘀 - From Monday to Friday - From 4:00 pm to 1:00 am (the next day) CET (Central European Time) We are flexible regarding candidate location worldwide. However: ⚠️ Important Requirement: The shift must NOT fall during the candidate’s local nighttime hours. We are specifically looking for professionals whose local time zone allows them to cover from 4:00 pm to 1:00 am CET during their daytime or late afternoon/evening, but not overnight. This role is not suitable for candidates who would need to work during their night hours in their country of residence. All availability is defined in CET for alignment purposes. 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆 (𝗜𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁) - To take part in the selection process, please: Send a 1-minute audio introduction (voice message) in French. Confirm: - Your current location and time zone - That you are available Monday–Friday, from 4:00 pm to 1:00 am CET - That this schedule does not fall during your local nighttime - That your current activity does not involve call handling