Freshdesk Technical Implementation Specialist (Developer/Administrator)

We are a small but growing concierge company implementing Freshdesk as our primary customer support platform. We are looking for a hands-on technical expert who can configure, customize, troubleshoot, and build within Freshdesk—not a project manager or consultant. This is an immediate need with quick turnaround times. We are looking to establish an ongoing relationship with someone who can support us as new requirements arise. What You'll Do Configure and customize Freshdesk Build and modify ticket forms, workflows, automations, and business rules Configure portals, knowledge bases, and customer-facing resources Assist with API integrations and third-party applications Troubleshoot technical issues and recommend best practices Help optimize our support operations as we grow Work directly with our internal team to implement solutions quickly Technologies You May Work With Freshdesk SharePoint n8n SendSafely GoHighLevel Microsoft 365 REST APIs / Webhooks Requirements Demonstrated hands-on Freshdesk implementation experience Experience building automations and workflow logic API integration experience Strong troubleshooting and problem-solving skills Excellent written and verbal communication Ability to work independently and complete technical work without extensive supervision Ability to meet aggressive timelines Nice to Have Experience with customer service operations Experience integrating Freshdesk with Microsoft products Experience with n8n or similar automation platforms Knowledge of SharePoint and Microsoft Graph API What We Are NOT Looking For Project managers Agencies that assign work to junior developers Strategy-only consultants Salespeople We are looking for someone who will personally complete the technical work, communicate clearly, and become a trusted implementation partner as our environment grows. To Apply Please include: A brief summary of your Freshdesk experience Examples of Freshdesk implementations or customizations you completed Experience with APIs or integrations Your availability over the next two weeks Your hourly rate Confirmation that you will personally perform the work (not subcontract it)