Full-Time Operations Manager for CA Field Service Company Growing 10x

# Full-Time Virtual Office Manager for Growing Field Service Company Happy House Maintenance is looking for a full-time Virtual Office Manager to help lead our small but growing company into its next major season of growth. We are a licensed general contracting and home maintenance company serving our local community. Our purpose is simple: to restore and preserve the happy places of our community. We are currently doing around $800K in annual revenue, and our vision is to grow 10x over the next 5 years while helping preserve and care for thousands of homes. To do that, we are making an important transition. We are not just building a bigger repair crew. We are building a better company. Happy House is transitioning from being primarily a restoration and home repair business into becoming a communications and project management company that happens to serve the home repair and restoration industry. That means our future is not built around having a large in-house crew doing every job ourselves. Our future is built around a strong network of subcontractors. Within our company we will have a growing team of Estimators which serve both the sales and project management function and office leaders who know how to create clarity, manage commitments, and make sure the right people do the right work at the right time. Our job is to bring order to the chaos of home repair. We create clear estimates. We communicate clearly with clients. We coordinate clearly with subcontractors. We make sure commitments are documented, followed through on, and honored. We make sure clients feel informed and cared for, and that subcontractors know exactly what is expected of them. In many ways, we are becoming a communications company. The role described here is central to that transition. This is not a basic admin role. This is a leadership role for someone who wants real responsibility, real authority, and the opportunity to help build the operating system of a growing company. ## What We Are Looking For The successful candidate will have experience managing or supporting a field service, construction, home service, or operations-based company as it grows from a small team into a more structured organization. You do not need to know construction perfectly on day one. But you do need to be sharp enough, organized enough, and hungry enough to learn how a field service company works from the inside out. You must be extremely skilled in both verbal and written communication. This is one of the most important parts of the role. We are looking for someone who can communicate with clients, subcontractors, estimators, project managers, and team members with confidence, warmth, clarity, and a little personality. Our clients should feel cared for, informed, and professionally supported. Our subcontractors should know exactly what they are being asked to do. Our internal team should feel that communication is organized, clean, and dependable. You should also be naturally gifted at improving workflows. We need someone who sees the gaps, cleans up the process, builds better systems, and helps make the company more orderly and effective. A strong interest and willingness to use AI tools is important. We want someone who is excited to use AI to improve office management, scheduling, communication, SOP development, subcontractor coordination, client updates, hiring, and overall company operations. ## Key Responsibilities You will help manage and improve the office side of the business as we grow. Responsibilities will include: Managing communication with clients, team members, estimators, project managers, and subcontractors Helping create clear communication between the client, the estimator, the project manager, and the subcontractor Keeping schedules organized and making sure the right people are in the right place at the right time Supporting the transition from an in-house crew model to a subcontractor and project management model Helping ensure subcontractor commitments are clearly documented, communicated, and followed through on Helping manage client expectations before, during, and after projects Supporting hiring and helping us find talented team members, estimators, project managers, and subcontractors Submitting and organizing payroll and subcontractor payment information Creating, improving, and maintaining SOPs Improving workflows and internal systems Helping ensure projects, communication, and follow-up do not fall through the cracks Bringing order, structure, and clarity to a fast-growing company Keeping the trains running on time ## The Right Person The right person for this role has probably been told their whole life that they are a fast learner. You are naturally detail-oriented, orderly, industrious, and able to work hard without needing constant oversight. You like high standards, and you have the ability and desire to meet and exceed them. You understand that great communication is not soft or fluffy. It is operational power. Clear communication prevents confusion, protects relationships, builds trust, and makes growth possible. The right person will feel like this is the job they always wanted. They want to help build something meaningful and impactful. They want a role that uses their talents fully and gives them room to grow. You are confident, warm, professional, and organized. You can manage people, communicate clearly, and build systems that help a company scale. You should be excited by both responsibility and freedom. Once you are trained and trusted, you will not be micromanaged. You will be given authority, ownership, and room to lead. ## Faith and Company Culture We are faithful Christians and we pray regularly as a team to help us stay grounded, focused, and on track. You do not need to share our faith to be successful in this role, but it cannot be an issue if we pray. We want to be clear and respectful about that part of our company culture from the beginning. ## Growth Opportunity This role starts at **$20–30/hour** during the training phase. If the role is a strong fit, we would like this to move into a salaried leadership position. If we hit our financial milestones, which you will be a meaningful part of helping us accomplish, I see this becoming a position that can pay $100K+ within 3–5 years. This is a rare opportunity for someone who wants to grow with a company, help build the foundation, and become a key leader in the business. ## To Apply Please tell us about your experience with office operations, field service teams, scheduling, client communication, subcontractor coordination, hiring, workflow improvement, and SOP development. Also share a specific example of a time you helped make a business or team more organized, efficient, or effective. Finally, tell us how you think you could help a company transition from being primarily a hands-on repair company into a communication, coordination, and project management company that uses excellent subcontractors to deliver excellent results. We are looking for someone sharp, hardworking, warm, highly organized, and ready to help build something meaningful.