Full-Time Remote Customer Support Specialist

About Us We’re a growing SaaS CRM company serving businesses in the home service industry. We’re looking for a full-time Customer Support Specialist who can join our team immediately and grow with the company. Position * Full-time — 40 hours per week * 100% remote * Available to start immediately * Long-term position with room to grow What You’ll Be Doing * Customer support via phone, text, email, live chat, and video calls * Troubleshoot customer questions and software issues * Help customers learn and get the most out of our platform * Reproduce and test reported bugs * Clearly document bugs and escalate them to our development team * Follow up with customers until issues are resolved * Work closely with our support and development teams What We’re Looking For * Excellent written and verbal English * Comfortable talking with customers on the phone and video * Fast learner who can pick up new software quickly * Strong problem-solving and troubleshooting skills * Able to work quickly and stay focused * Organized and able to manage multiple conversations at once * Positive and patient, even with frustrated customers * Reliable and consistent * Strong attention to detail * Able to work independently while still communicating with the team * Comfortable receiving feedback and continuously improving SaaS/software customer support experience is a big plus, but we’re also interested in people who are quick learners, great communicators, dependable, and willing to work hard. How to Apply Please answer the questions below in your application: 1. What customer support experience do you have? Tell us briefly about your most relevant role. 2. How quickly do you learn new software? Give us an example of something complicated you had to learn quickly. 3. Tell us about a time you dealt with a frustrated or unhappy customer. What happened, what did you do, and what was the outcome? 4. Imagine a customer tells you, “Your software isn’t working.” What would you ask or do first to troubleshoot the problem? 5. If you discover what you believe is a software bug, how would you document it for a developer? 6. Are you currently able to commit to 40 hours per week, and when could you start? 7. Why are you interested in this position, and what are you looking for in your next long-term role? One last thing: somewhere in your application, include the word pineapple. This helps us know you read the entire job posting before applying. We’re looking for someone who wants more than a temporary freelance project. We want someone dependable who can become a valuable, long-term part of our team.