Head of Business Development — 3PL Fulfillment (E-Commerce Ops Background)

About us We're a Tampa-based 3PL doing pick-and-pack fulfillment for DTC and e-commerce brands. Flat per-order pricing, single-line invoicing, no hidden fees that's our wedge against ShipBob, ShipMonk, and the rest. Two years in, profitable, real warehouse, real staff, real clients. We've grown entirely on referrals. That's worked, but it isn't a system. You'd own outbound end to end. We're also standing up paid search, so inbound will be coming in alongside what you generate — but nobody here owns outbound today, and that's the gap. Who we sell to DTC and e-commerce brands doing 2,000+ orders a month. Usually they're unhappy with their current 3PL, they've outgrown packing orders themselves, or they're shipping direct from China and want US-based fulfillment so customers aren't waiting two weeks. Sales cycle runs 1–4 weeks. The delay is usually inventory, not the decision. Expect prospects to be comparison shopping several 3PLs on rates at the same time. What you'd do Find brands in pain. The best prospects are already saying so publicly — Reddit, Facebook groups for Shopify and DTC operators, Slack and Discord communities, negative reviews on fulfillment apps. People post "my 3PL is killing me, who do you use" every day. We want to be in those conversations, participating genuinely, not dropping links until the account gets banned. Run outbound that lands. Email and LinkedIn. You'd own the setup and health of our sending accounts, including using separate domains so our main company email is never at risk. Build referral partnerships. With agencies, Shopify app partners, community owners, consultants, and brand owners who know other brand owners. We already pay commission on referred business and want someone who can turn that into a real channel. Use AI like you already have. Not "willing to learn" — we want someone who's been running ChatGPT, Claude, or similar in their BD workflow: researching and qualifying prospects fast, personalizing at volume without it reading like a template, and figuring out where our buyers actually gather. Not AI-generated spam. Leverage. Keep the CRM clean. GoHighLevel, HubSpot, or similar. Every touch logged, pipeline current, notes someone else could pick up. Who we're looking for Someone with real e-commerce operations experience — provider side (3PL, fulfillment center, e-comm services) or brand side (you ran ops at a DTC brand and were the one evaluating 3PLs). We want someone who can talk to a brand owner as a peer who's lived it, not a rep working a script. In the communities where our buyers hang out, that's everything. We'd rather hire an operator who can learn sequences than a closer who can't hold a conversation about carrier rates. Answer these in your proposal What's your e-commerce operations background — provider side or brand side? What did you actually do day to day? Someone posts in r/shopify: "my 3PL keeps missing ship dates, who do you all use?" What exactly do you do? How have you used AI to find or qualify leads in a previous role? Which tools, and what changed in your output? What are realistic weekly numbers from you in month one — prospects sourced, touches sent, meetings booked? Tell us your rate within the range and when you can start. Open to a bonus per qualified meeting or per client closed on top — tell us what you'd want.