Inbound Phone Sales Closer for Cleaning Company

We are Tina's Clean Team, South Jersey's most trusted cleaning team since 1998 — Google Guaranteed, background-checked, with a 4.9/5.0 rating across 200+ verified reviews. We're hiring a full-time inbound sales and booking specialist to answer live calls from homeowners, recommend the right cleaning service, handle objections, and close bookings over the phone — including collecting payment details to confirm the appointment. (Customers' cards are only charged after the cleaning is complete.) This is a performance sales role, not a general VA or admin role.** You will be measured on attendance, responsiveness, close rate, and call quality. If you want steady long-term work and you're good on the phone, this role has room to grow. What You'll Do - Answer inbound calls from homeowners interested in cleaning services — quickly, warmly, and confidently - Qualify the home, cleaning needs, and timing, then recommend the right service from our lineup (RoutineCare+ recurring plans, PureRenewal deep cleans, CleanStart+ move-in/move-out, RemodelRevive post-construction, and commercial) - Handle common objections (price, "I need to talk to my spouse," "I'm just shopping around," card on file, trust) - Ask for the booking and collect card details over the phone to confirm the appointment — you must be comfortable doing this confidently - Enter bookings accurately in BookingKoala with clean notes - Between calls: follow up on open quotes, rebook lapsed customers, request reviews, and handle customer service follow-ups - Communicate with the team throughout your shift Schedule Monday–Friday, 9am–5pm Eastern Time (US). You must be reliably available for the full shift — missed calls directly cost us revenue. Compensation - $5–10/hr USD to start, based on experience and roleplay performance Requirements - Excellent spoken English — warm, clear, natural, easy for US homeowners to understand - Previous phone sales, appointment setting, or inbound sales experience - Comfortable asking for the sale AND asking for the card — this is non-negotiable - Reliable attendance and fast responsiveness during shift - Quiet workspace, quality headset, stable internet, plus backup internet or power plan - Comfortable with call scripts, booking software/CRM, and having your calls reviewed and coached daily - Verified Upwork identity and checkable work history (you will be handling customer payment information; trust matters) Our Hiring Process 1. Application review (voice recording required — see below) 2. Short 10-minute video interview 3. Live sales roleplay (a mock customer call — this carries the most weight) 4. Paid 3–5 day trial 5. 14-day paid probation with daily call review To Apply Start your proposal with the word **SPARKLE** so we know you read this. Applications that skip the recording or any question below will not be considered. 1. Attach or link a 60–90 second voice recording answering, in your own words (do not read a script): "Why would you be good at inbound phone sales for a residential cleaning company?" 2. What exact hours can you work in US Eastern Time, Monday–Friday? 3. Describe your workspace: internet speed, headset, backup internet/power plan. 4. What phone sales or appointment-setting experience do you have? What were you selling or booking? 5. A customer says, "That's more expensive than I expected." What would you say? (Your own words.) 6. A customer says, "Why do you need my card? Can't I just pay after?" What would you say? 7. What CRM, booking software, or phone systems have you used? 8. What does good attendance mean to you in a remote role? We are looking for someone long-term. Reliable, responsive, coachable, and confident on the phone — that's the whole job. Cleaning knowledge we can teach.