Inbound Sales Support Representative (Phone & Live Chat)

Why this role exists Our inbound interest is growing faster than our sales team can handle. People are calling in — real potential customers, many of them older, many of them paying cash — and they're not getting picked up. That's a problem we need to fix immediately. This is not a closing role. Our AEs handle the selling. What we need is someone who picks up the phone every time it rings, makes a great first impression, asks the right qualifying questions, gets the person into our CRM, and routes them to the right place. Simple, high-impact, and urgent. There's also a secondary layer to this: being a live agent on our website chat, fielding basic questions and handing off to the sales team when someone is ready to move forward. What you'll own 1. Answer every inbound call. You are the first voice a potential customer hears. Pick up, be warm, be clear, make them feel taken care of. 2. Qualify callers using a short script. Geography, timeline, intent — a handful of questions. You're not selling. You're sorting. 3. Create leads and assign tasks in HubSpot. If someone calls, they go into the CRM. The right rep gets a task. Nothing falls through. 4. Manage live chat via Intercom. Answer basic questions, escalate when needed, and push qualified visitors toward booking a meeting. 5. Schedule meetings on BDR calendars. Use Calendly to get the right people in front of the right rep without friction. Who we think you are - You speak clear, fluent, articulate English. This is non-negotiable. You will be on the phone with American customers, many of whom are older and prefer a human voice. A heavy accent that's difficult to understand over the phone won't work here. - You come from a sales support, SDR, or customer-facing phone background. You know what a CRM is and you're not scared of one. - You're comfortable being given a script and a process and executing it consistently. You don't need to improvise — you need to be reliable. - You're organized. You take notes. You don't let things slip. - You're available during US Central business hours. This isn't async work — the phone rings when it rings. Who you're probably not - Someone who prefers email over phones. This role is voice-first. - Someone who wants to build strategy or own a funnel. That's not this. - Someone who needs a lot of hand-holding to get started. We'll give you a script and a system. The rest is execution. How we'll work together You'll work directly with our Head of Inside Sales, who will train you on our qualification criteria, walk you through HubSpot, and be your main point of contact. Our product is a residential atmospheric water generator — we'll teach you the basics of what it does and where it works. You don't need to be a technical expert. You need to know enough to have a confident, friendly first conversation and get the right person on the calendar. Logistics - Location: Remote. Must be available US Central business hours. - Engagement: Contract or part-time to start. Immediate need — we want someone operational within the week. - Compensation: Competitive hourly rate aligned to experience. - Start: ASAP.