Japanese-English Customer Support VA | Ecommerce | Part-Time

We are looking for a reliable Japanese-English Customer Support Virtual Assistant to help manage customer inquiries for our ecommerce brands. This is a part-time, long-term position starting at approximately 1–2 hours per day, Monday–Friday, with the opportunity for increased hours and responsibilities as our brands grow. Responsibilities Respond to customer inquiries in natural Japanese Handle refunds, exchanges, cancellations, and order-related issues Assist customers with order tracking and order modifications Process refunds and edit orders through Shopify Communicate with suppliers in English regarding refunds, replacements, and exchanges Keep customer cases organized and properly documented Requirements Fluent/native-level Japanese Comfortable communicating in English Strong written communication and attention to detail Reliable and able to respond to customers consistently Able to follow SOPs while also solving straightforward problems independently Customer support or Shopify experience is preferred, but not required. We will provide training, SOPs, customer support guidelines, and order-related instructions. Tools We Use Gmail Shopify WhatsApp Notion Experience with these tools is helpful, but we can train the right person. Schedule Approximately 1–2 hours per day weekly Availability overlapping with Japan time is preferred, but the schedule is flexible Long-Term Opportunity We are looking for someone we can work with consistently rather than for a short-term project. If you are reliable, efficient, and perform well, there will be opportunities to take on additional responsibilities and increase your hours over time.