Lead Conversion Specialist (Remote)

As our Lead Conversion Specialist, you'll be the first point of contact for all inbound enquiries. This is not a cold-calling role. Every lead has already expressed an interest in our services and is provided by the company. You'll be responsible for contacting new enquiries within 5 minutes, understanding the customer's needs, recommending the most suitable survey, overcoming objections, and confidently converting enquiries into confirmed bookings—ideally during the first call. This role is ideal for someone who enjoys leading sales conversations, asking for the sale, and consistently closing deals over the phone. Success is measured by response time, conversion rate, customer service, and your ability to consistently convert enquiries into confirmed bookings. What You'll Do • Contact all new inbound leads within 5 minutes. • Build trust and rapport with prospective customers. • Understand customer requirements and recommend the most suitable survey. • Clearly explain survey options and answer customer questions. • Confidently overcome objections and ask for the sale. • Close bookings during the initial call whenever possible. • Accurately update the CRM after every interaction. • Ensure customer information is complete and accurate. • Hand over unanswered leads to the follow-up team. • Consistently achieve sales and conversion targets. What We're Looking For Essential • Minimum 2 years' experience in telephone sales, inbound sales, lead conversion, or a similar sales closing role. • Proven ability to confidently close sales over the phone. • Strong objection-handling and negotiation skills. • Excellent communication and interpersonal skills. • Ability to build rapport quickly and convert enquiries into bookings. • Comfortable asking for the sale and handling objections. • Experience using CRM software. • Highly organised, self-motivated, and target-driven. • Fluent English (spoken and written). Desirable • Experience in the property, surveying, insurance, financial services, or professional services sectors. • Experience working remotely. • Experience using GoHighLevel (GHL). Personal Attributes • Confident and persuasive. • Comfortable leading sales conversations. • Results-driven and motivated by achieving targets. • Professional and customer-focused. • Resilient and positive. • Organised with excellent attention to detail. Equipment Required • Reliable computer or laptop. • Stable high-speed internet connection. • Professional headset with microphone. • Quiet, distraction-free workspace. Compensation Basic Salary: £650 per month Commission: Earn 2.5% commission on every deal successfully closed. Working Hours Monday to Friday, aligned with UK business hours. Recruitment Process To progress to the interview stage, all applicants must complete a short video assessment. Record a 2–3 minute Loom video answering the following question: Sell me this pen🖊️ We're not looking for a memorised script. We want to see how you: • Build rapport. • Ask effective discovery questions. • Identify customer needs. • Communicate value. • Handle objections confidently. • Ask for the sale and close naturally. Please include your Loom link with your application. Applications submitted without the required video assessment will not be considered.