Long term Account Manager role for SaaS/Genetics company

Paid Candidate Evaluation Task for Long-Term Client Success Support Role NOTE: This Posting is for a Paid Task in order to evaluate candidates for the long term role which will be near Full Time and paid hourly (rate dependent on experience). If you are NOT interested or available for a long term role, please do not apply or participate. We are searching for talented, customer service minded people to join our dynamic team as Client Success Support for a SaaS company in the genetics space. You'll assist in the management of client relationships, collaborating with the primary Client Success Manager to drive growth and success. If you excel and standout in this capacity, you will be given the opportunity to grow and take on clients of your own! In addition, we are looking to build a long-term office and culture with our Philippine staff, so there is exciting potential for long term stability and collaboration in a shared work-space. In this role, you may help with: • Supporting client communication and follow-up • Assisting with client onboarding and account management • Helping answer client questions clearly and professionally • Identifying opportunities to improve client satisfaction • Spotting potential upsell or expansion opportunities • Preparing notes, summaries, and action items for client success calls • Collaborating with the Client Success Manager to help clients get more value from the platform We are looking for someone who is professional, proactive, detail-oriented, and comfortable communicating with clients. The ideal candidate has experience in customer success, account management, customer support, sales support, or SaaS client service. Experience or interest in genetics, health, wellness, functional medicine, or SaaS is a plus, but not required. For this paid task, we will ask you to complete a short video assignment so we can evaluate your communication style, spoken English, professionalism, ability to understand client needs, and ability to think proactively about customer success and account growth. This is not just a one-time task. We are using this paid evaluation to identify candidates for the long-term role.