HR Manager

Company: Perceive Now About Perceive Now Perceive Now is building PN OS, an enterprise AI operating system that helps companies operationalize AI across workflows, teams, documents, compliance processes, customer operations, and business execution. We work with enterprise and mid market customers across financial services, M&A, healthcare, industrial operations, and compliance heavy industries. We are looking for a highly organized, execution focused People and Workflow Operations Lead who can help us turn internal operations into repeatable, documented, AI assisted workflows. This is not a traditional HR role. This is a hybrid role across people operations, internal workflow design, delivery operations, QA coordination, documentation, and customer enablement. Role Overview You will help Perceive Now become its own best internal case study by documenting how our team works, identifying recurring processes, creating SOPs, coordinating people and contractors, and helping convert internal business processes into repeatable PN OS workflows. The ideal person is highly structured, detail oriented, proactive, comfortable working in a fast moving startup, and able to manage ambiguity without waiting for perfect instructions. Key Responsibilities 1. People and Team Operations Manage onboarding for contractors, team members, advisors, and partners Maintain role clarity, ownership trackers, team directories, access lists, and operating documents Coordinate hiring workflows, candidate tracking, interview scheduling, and freelancer onboarding Track team priorities, blockers, follow ups, and weekly action items Help ensure internal communication is organized, timely, and accountable 2. Workflow Documentation and SOP Creation Map recurring internal processes across sales, delivery, product, hiring, customer onboarding, QA, and investor follow ups Create clear SOPs, checklists, templates, and process maps Identify where manual work can be converted into structured AI assisted workflows Maintain an internal knowledge base for team processes, product operations, customer delivery, and company documentation 3. PN OS Internal Workflow Support Help the team dogfood PN OS internally by converting internal processes into workflows Document inputs, outputs, owners, review steps, failure points, and required approvals for each workflow Track which workflows are working well, which need improvement, and where human review is still needed Help create internal examples that can later be used as customer facing case studies 4. Delivery and Customer Operations Track customer onboarding steps, workspace setup, user access, workflow configuration, and delivery milestones Maintain customer onboarding checklists and internal handoff documents Coordinate meeting notes, customer feedback, action items, and follow up tasks Support preparation of customer training materials, user guides, walkthroughs, and enablement documents 5. QA and Product Feedback Coordination Help organize QA testing for workflows, reports, documents, outputs, and customer facing features Document product bugs, output issues, workflow failures, and customer feedback Maintain structured test cases and retesting checklists Work with product and engineering teams to make sure issues are tracked through resolution 6. Operations and Founder Support Help organize company documents, investor materials, customer materials, internal trackers, and operational follow ups Support weekly operating rhythm across product, delivery, sales, customer success, and people operations Keep internal execution clean, visible, and moving forward Ideal Background Experience in startup operations, people operations, business operations, project coordination, or delivery operations Strong documentation and process mapping skills Experience working with distributed teams, contractors, freelancers, or Upwork based teams Comfortable with tools like Google Workspace, Notion, ClickUp, Slack, Trello, Airtable, Asana, HubSpot, or similar systems Experience with AI tools, workflow automation, SaaS operations, customer onboarding, or product operations is a major plus Prior experience supporting a founder, COO, product team, delivery team, or fast moving startup is preferred What We Are Looking For Highly organized and detail oriented Strong written communication skills Able to convert messy conversations into structured tasks, SOPs, and trackers Comfortable following up with people and holding owners accountable Proactive and able to identify operational gaps before being told Strong judgment and discretion with internal company information Comfortable working in ambiguity and creating structure from scratch Interested in AI, workflow automation, enterprise software, and startup execution Example Projects You May Work On Create an onboarding checklist for all new contractors Document the customer onboarding process from signed agreement to go live Build a weekly internal priority tracker across product, delivery, and customer operations Convert customer call notes into structured action items and follow up workflows Create SOPs for investor follow ups, demo preparation, QA testing, and product feedback Organize internal PN OS workflows so the company can use its own platform more effectively Help turn internal operational improvements into customer facing case studies Engagement Type Part time to start, with the potential to grow into a long term role Expected commitment: 10 to 20 hours per week initially Remote role Must be available for some overlap with Pacific Time To Apply Please include: A short summary of your experience in operations, people operations, workflow documentation, or startup execution Examples of SOPs, trackers, onboarding systems, process documents, or workflows you have created Tools you have used for project management, documentation, team coordination, or workflow automation Your availability and expected hourly rate A brief answer to this question: How would you organize the internal operations of a fast moving AI startup with contractors, customers, product workflows, and constant follow ups?