Mental Health Virtual Receptionist

Virtual Receptionist – Mental Health Clinic Holistic Medical Services is seeking a reliable and professional Virtual Receptionist to support our growing behavioral health clinic. Responsibilities: • Answer incoming calls professionally • Schedule and confirm appointments • Handle patient intake information • Respond to messages and emails • Verify basic insurance information • Maintain confidentiality and professionalism • Coordinate with clinical staff regarding schedules and patient communication • Perform basic administrative and data entry tasks Requirements: • Prior receptionist or customer service experience preferred • Strong communication skills • Professional phone etiquette • Organized and dependable • Comfortable working with mental health and substance use populations • Experience with medical scheduling or behavioral health offices is a plus • Ability to work remotely with stable internet and quiet workspace Preferred Skills: • Experience with EHR/medical systems • HIPAA awareness • Upwork virtual assistant or remote office experience preferred Position Type: Remote / Virtual Industry: Behavioral Health / Mental Health Clinic About Us: Holistic Medical Services is a community-focused behavioral health clinic providing integrated mental health and supportive services to underserved and hard-to-reach populations.