Motivated Technical Support Specialist for Point of Sale Software - 24 hours per week

Love tech? Great with people? Ready to be the calm in a customer’s storm? Join POSbiz – a fast-growing NZ company delivering smart, reliable point-of-sale systems to cafes, bars, and restaurants across Aotearoa and Australia. We help hospitality venues thrive with tools like POS, online ordering, reservations, websites, and more. 🛠️ About the Role This is a 24 hour per week working weekday, evenings & weekends (New Zealand time), providing expert support to our hospitality customers. Your day-to-day will involve: - Troubleshooting POS software, printers, EFTPOS and online ordering systems - Supporting customers via phone, email, and chat - Logging and managing tickets through our helpdesk platform - Collaborating with our onboarding, sales and hardware teams - Contributing to continuous improvement of support tools and processes ✅ We’re Looking For Someone Who: - Has experience in IT support, helpdesk, or POS/hospitality systems - Communicates clearly and confidently, even under pressure - Loves problem-solving and learning new technology - Is organised, reliable, and good at juggling multiple tasks - Is motivated, enthusiastic about their work and wants to be a part of helping our customers thrive. 💡 Bonus if You Have: - Hospitality industry background - Familiarity with platforms like TeamViewer, Zoho Desk, EFTPOS, or POS software - Experience with iPads, printers, routers, and remote troubleshooting - A customer-first mindset and team player attitude 💬 Our Values: At POSbiz, we live by values that guide how we work and how we serve our customers: Laser Focus – Prioritise what matters Extreme Ownership – Own the outcome Innovate to Win – Keep improving, keep moving Simple is Sexy – We value clarity and efficiency Our purpose is simple: To help hospitality operators thrive. If you think the above information describes you, we want to hear from you.