Office Manager for Small Business

Office Manager / Marketing Coordinator We are a growing tree service company dedicated to providing exceptional customer service, quality workmanship, and reliable solutions for our clients. We are looking for an energetic, highly organized, and motivated Office Manager who wants more than just a job—we want someone looking for a long-term career and an opportunity to grow alongside our company. This position is ideal for a self-starter who thrives in a fast-paced environment, takes initiative, solves problems independently, and consistently goes above and beyond to help the team succeed. Position Overview The Office Manager will serve as the backbone of our daily operations, helping to manage administrative tasks, customer communications, marketing efforts, social media presence, and overall office efficiency. The ideal candidate is detail-oriented, proactive, creative, and committed to delivering outstanding results without requiring constant supervision. Key Responsibilities Office Administration Manage daily office operations and administrative functions. Answer phones, respond to emails, and assist customers professionally and promptly. Schedule appointments, estimates, and service calls. Maintain accurate records, customer information, and company documentation. Assist with invoicing, billing, and basic bookkeeping functions. Coordinate with field crews to ensure smooth communication and scheduling. Marketing & Advertising Create, design, and manage marketing materials and advertising campaigns. Develop flyers, promotional materials, direct mail pieces, and digital advertisements. Assist in implementing marketing strategies to generate new business and increase brand awareness. Monitor and track marketing performance and suggest improvements. Social Media Management Create engaging content for social media platforms. Manage company social media accounts and maintain a consistent brand presence. Respond to comments, messages, and online inquiries professionally. Generate ideas to increase customer engagement and online visibility. Customer Service & Follow-Up Maintain exceptional communication with customers before, during, and after services. Conduct proactive follow-up calls and emails to ensure customer satisfaction. Track leads and opportunities to maximize conversion rates. Ensure no customer inquiry or task falls through the cracks. Qualifications Proven experience in office management, administration, customer service, marketing, or related fields. Strong skill in Canva and Chat GPT Strong organizational and time-management skills. Excellent verbal and written communication abilities. Experience with social media platforms and content creation. Graphic design and advertising experience preferred. Proficiency with Microsoft Office, Google Workspace, and common business software. Ability to multitask and prioritize effectively. Strong attention to detail and accuracy. Self-motivated with the ability to work independently. Positive attitude and willingness to take ownership of responsibilities. What We're Looking For We are searching for an "all-star" team member who: Takes initiative and doesn't wait to be told what needs to be done. Has exceptional follow-up and follow-through skills. Is highly organized and detail-oriented. Thinks creatively and brings new ideas to the table. Is dependable, accountable, and solutions-focused. Takes pride in their work and strives for excellence. Wants to build a long-term future with a growing company. Opportunity to make a meaningful impact on a growing business. If you are driven, organized, creative, and looking for a company where your contributions truly matter, we'd love to hear from you.