Operations Coordinator

Overview The Operations Coordinator plays a critical role in ensuring Plant People’s products move seamlessly from production to our customers across retail, wholesale and direct-to-consumer channels. This is a highly cross-functional role at the center of the business, partnering with teams across Customer Experience, Marketing, Product and Sales to keep operations running smoothly. The ideal candidate is detail-oriented, proactive and thrives in a fast-paced environment, with a strong sense of ownership and a bias toward action. Responsibilities * Support the Operations team in creating, processing and tracking orders across wholesale, retail and DTC channels, including proactive follow-up on order status * Own inventory tracking and reporting across systems and partners, ensuring accuracy and visibility at all times * Partner with 3PL to ensure orders are fulfilled accurately and on time across all channels * Manage inbound shipments, ensuring timely and accurate receipt into inventory systems * Collaborate cross-functionally with Customer Experience, Marketing, Product Development and Wholesale on day-to-day operations and key projects * Proactively identify and escalate risks that could impact fulfillment, including inventory gaps, delays or quality issues * Communicate backorders and inventory constraints clearly to Customer Experience and Marketing teams * Provide inventory reporting and surface actionable insights and trends to internal teams * Support coordination with manufacturing partners (co-packers) and distribution partners such as KeHE and UNFI Requirements * 2+ years of experience in omnichannel fulfillment or operations * Familiarity with 3PL management and tools such as Shopify, ShipHero, SPS and ShipStation is a plus * Highly detail-oriented with the ability to manage varying retailer and partner requirements * Strong sense of ownership, urgency and follow-through — a proactive self-starter who executes with intention * Exceptional organization skills with a focus on accuracy and process consistency * Known for being responsive, reliable and positive under pressure * Comfortable operating in a fast-paced, evolving startup environment with shifting priorities * Strong team player with the ability to collaborate cross-functionally * Clear and effective written and verbal communication skills * Passion for helping plants, people and the planet