Operations & Culture Coordinator

TNYMB is seeking a highly organized, relationship-driven Operations & Partner Success Coordinator to serve as a key support person to Founder Jeff Nursey. This position is ideal for someone who enjoys creating order, building relationships, solving problems, and helping a growing organization operate at its highest potential. The role combines executive support, customer experience, wholesale partner support, project coordination, and culture-building responsibilities. Initially part-time, this position is designed to grow into a full-time leadership role as the organization expands. Primary Responsibilities Executive Support Manage schedules, appointments, and follow-up tasks Help prioritize projects and initiatives Coordinate meetings and communications Serve as a trusted administrative partner to Jeff Customer & Community Experience Respond to customer inquiries Ensure exceptional customer care and follow-through Coordinate customer communications and engagement efforts Help create experiences that strengthen loyalty and trust Wholesale Partner Success Support existing wholesale partners Assist with onboarding new partners Coordinate communication, resources, and follow-up Help strengthen long-term partner relationships Operations & Project Coordination Organize systems, files, and workflows Track projects and deadlines Help improve operational efficiency Coordinate internal processes and special projects Culture & Team Support Champion TNYMB's mission, values, and culture Coordinate team appreciation and recognition efforts Help foster connection, communication, and engagement Support onboarding and training initiatives Ideal Candidate Highly organized and detail-oriented Strong communicator Proactive and self-motivated Positive, encouraging, and service-oriented Comfortable managing multiple priorities Strong relationship-builder Passionate about helping people succeed Excited about growing with an entrepreneurial organization