Operations & Customer Experience Coordinator

Operations & Customer Experience Coordinator (Full-Time · Shenzhen/Guangzhou or China preferred) About Posthuman Lab Posthuman Lab is a neo-futuristic accessories and jewelry brand pioneering the future of fashion through 3D printing, sustainable production, and avant-garde aesthetics. Our products are worn by global tastemakers who reject the ordinary. We operate at the intersection of design, technology, and culture with a loyal and fast-growing global customer base. We’re looking for an Operations & Customer Experience Coordinator to join our lean but high-performance team. This role is foundational to our day-to-day operations, providing customer support, e-commerce admin, logistics coordination, and internal ad hoc. You’ll be working directly with the founder and external partners (manufacturers, warehouse, etc.), supporting our global customers. Responsibilities 🛒 Customer Experience Handle customer inquiries via email, DMs, and CRM systems Coordinate returns, refunds, and replacements and track recurring issues Maintain customer service response logs and satisfaction reports 🧾 E-Commerce & Admin Ops Assist in managing Shopify backend: order status, delivery updates, inventory changes Track and report inventory levels weekly 📦 Logistics & Fulfillment Coordinate between the manufacturer and warehouse: QC, labeling, receiving stock Record and report delivery timelines, deviations, and packaging accuracy Maintain a log of incoming and outgoing shipments with status tracking 💳 Light Admin & Financial Support Manage documentation related to suppliers, invoices, and registration info Who You Are 2+ years in e-commerce operations, customer support, or logistics coordination Extremely detail-oriented, organized, and proactive Fluent in English (written + spoken); Mandarin is a plus Comfortable working in a fast-paced startup environment with shifting priorities Familiar with tools like Shopify, Notion, Google Sheets, QuickBooks Bonus: Previous experience with fashion/consumer product brands based on Shopify or living in China, Shenzhen Why Join Us Be part of a globally recognized brand at the edge of fashion-tech Work closely with a visionary founder and creative team Flexible remote structure with opportunities for growth Mission-driven, sustainability-first company with real impact 📩 How to Apply Send your CV, short note of interest, and a description of a time you solved an operational or customer-facing challenges.